Master Stylist

Ulta Beauty, Inc.•Sherman, TX

5d•Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, then delivers quality professional services with an emphasis on each guest’s total look. The role supports the Experience Manager and Assistant Services Manager by contributing to service sales and productivity, guest service, and compliance with operating procedures and standards. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The position performs a range of salon and related services, builds guest relationships and clientele, supports store sales and guest loyalty goals, and helps maintain salon and store operations. The Master Stylist follows company policies, service protocols, safety and sanitation procedures, and applicable state board guidelines. The role works a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
Proficiency in using equipment and chemicals required for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and develop clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest-service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Communicate the benefits of the guest loyalty program, credit, and Ulta Beauty app to salon and salesfloor guests.
Attend mandatory trainings and meetings for ongoing professional development.
Follow company policies, procedures, standards, and applicable state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and ensure guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices; protect company assets while providing exceptional guest service.
Complete other operational tasks and assigned duties.
Maintain prompt, regular attendance.