Master Stylist

Ulta Beauty, Inc.•North Attleborough, MA

About The Position

The Master Stylist engages with guests, consults on their hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, and adherence to operating procedures and compliance standards. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon and beauty services, builds guest relationships and clientele, demonstrates and recommends products, and contributes to store sales and guest-loyalty goals. The role also supports events and marketing initiatives, maintains service and operational standards, and follows safety, sanitation, infection-control, and state-board requirements. The position requires a cosmetology license and previous relevant work experience. It involves a flexible schedule that may include days, evenings, weekends, and holidays, as well as continuous mobility and standing during shifts and frequent bending, reaching, and twisting. The listed pay range is the higher of $15.00–$20.20 per hour or services pay for the workweek under the Company’s Services Compensation Plan. Eligible associates may earn overtime as required by law and tips from service guests. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear-piercing services where applicable, or aptitude to develop skills in all service categories.
Proficiency using equipment and chemicals required for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and develop clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair and beauty services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest loyalty, and retail-shrink goals.
Demonstrate products to guests to support sales and the guest-service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support exceptional guest experiences.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Attend mandatory trainings and meetings for continued professional development.
Know and comply with Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures before, during, and after services, and comply with state-board guidelines.
Follow established service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and ensure guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.