Master Stylist

Ulta Beauty, Inc.•Midvale, UT

7d•Onsite

About The Position

The Master Stylist engages with guests, consults on hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager through a focus on performance, people, and process. The position calls for a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. The Master Stylist performs a range of salon services, develops guest relationships and clientele, supports sales and store goals, and helps ensure compliance with company procedures, safety standards, and applicable state board guidelines. They also contribute to in-store events and promotions, maintain salon and store standards, and attend required training and meetings.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency using equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the position’s physical demands, including continuous mobility and lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, standing for long periods, and continuous coordination and manipulation of objects.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions, as well as makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest loyalty, credit, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Attend mandatory trainings and meetings for ongoing professional development.
Follow company policies, procedures, standards, and applicable safety, sanitation, infection-control, and state board guidelines.
Follow established service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention best practices; protect company assets while providing guest service.
Complete other operational tasks as directed.