Master Stylist
About The Position
The Master Stylist engages with guests to understand their hair care needs and recommend appropriate products and services. The role delivers professional salon services with an emphasis on the guest’s overall look and supports the Experience Manager and Assistant Services Manager in service sales, productivity, guest service, operating procedures, and compliance. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon and beauty services, builds guest relationships and clientele, contributes to sales and store goals, and helps maintain a consistent, safe, and exceptional guest experience. The position requires a cosmetology license and previous relevant work experience. Schedules are flexible and include days, evenings, weekends, and holidays. The work involves continuous mobility and object handling, frequent bending, reaching, and twisting, lifting or moving up to 10 pounds, and standing for long periods.
Requirements
- Cosmetology license.
- Previous relevant work experience.
- Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
- Proficiency using equipment and chemicals required for technical work.
- Proficiency demonstrating, recommending, and selling professional hair-care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships and build clientele.
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Responsibilities
- Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
- Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, credit, and shrink goals.
- Demonstrate products to guests to support sales and the guest experience.
- Support in-store events, promotions, and marketing initiatives.
- Stay informed about industry trends, products, and services, including their ingredients and benefits.
- Maintain prompt and regular attendance.
- Develop guest relationships through consultations and relevant product and service recommendations.
- Serve all guests, including walk-ins, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a well-rounded guest experience.
- Build professional relationships with peers and brand partners to support a collaborative guest experience.
- Explain the benefits of the guest loyalty program, credit, and the Ulta Beauty app to salon and salesfloor guests.
- Attend mandatory trainings and meetings for ongoing professional development.
- Know and comply with company policies, procedures, and standards.
- Follow safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
- Follow established service protocols.
- Use booking and clientele systems to schedule return services and event appointments.
- Communicate supply needs to the Experience Manager and ensure guest readiness.
- Maintain operational standards and cleanliness in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
- Follow the Ulta Beauty dress code.
- Protect company assets by following loss-prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
