Master Stylist

Ulta Beauty, Inc.•Pasadena, TX

11d

About The Position

The Master Stylist engages with guests, consults with them about hair care needs, and recommends products and services. The role delivers professional salon services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through a focus on performance, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, helps meet service and retail goals, and supports store events and promotions. The role also includes maintaining service and operational standards, following safety and sanitation procedures and state board guidelines, and participating in required training. The position requires a cosmetology license and previous relevant work experience.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, haircolor, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency with equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions; provide makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest-service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits during work time.
Maintain prompt and regular attendance.
Develop guest relationships through consultations and appropriate product and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support an exceptional guest experience.
Promote the guest loyalty program, including credit and the Ulta Beauty app, in the salon and salesfloor.
Attend mandatory trainings and meetings for ongoing professional development.
Know and follow company policies, procedures, standards, and applicable state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols and use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices; protect company assets through exceptional guest service.
Complete other operational tasks as directed.