Master Stylist

Ulta Beauty, Inc.•Monroe Township, PA

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through performance, guest service, and compliance with operating procedures. Success requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports retail and service sales, and contributes to in-store events and promotions. The position also involves following service protocols and safety standards, maintaining salon and store cleanliness, and complying with Ulta Beauty policies, procedures, and state board guidelines. The schedule is flexible and includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills across service categories.
Proficiency using equipment and chemicals required for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions, as well as makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Develop guest relationships through consultations and appropriate retail and service recommendations; serve walk-in guests promptly and efficiently.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to collaboratively deliver an exceptional guest experience.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for continued professional development.
Follow Ulta Beauty policies, procedures, standards, service protocols, and state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices; protect company assets through exceptional guest service.
Complete other operational tasks as directed.
Maintain prompt and regular attendance.