Master Stylist

Ulta Beauty, Inc.•Waverly, MI

11d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on performance, guest service, and operating procedures and compliance standards. It requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. The Master Stylist performs a range of salon services, develops guest relationships and clientele, recommends products and services, and contributes to service and retail sales goals. The position also supports in-store events and promotions, follows safety and sanitation procedures and state board guidelines, maintains salon and store operational standards, and complies with company policies and dress code.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or an aptitude to develop skills in all service categories.
Proficiency using the equipment and chemicals needed for technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to remain mobile and stand for long periods during a shift; continuously lift or move up to 10 pounds; frequently bend, reach, and twist; and continuously coordinate and manipulate objects.

Responsibilities

Perform hair services, including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest experiences.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Attend required trainings and meetings for continuous professional development.
Follow company policies, procedures, standards, and applicable safety, sanitation, infection-control, and state board guidelines.
Follow established service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and perform other operational tasks as directed.
Maintain prompt and regular attendance.