Master Stylist

Ulta Beauty, Inc. • Ontario, OH

5d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, delivering quality professional services with an emphasis on the guest’s total look. The role supports the Experience Manager and Assistant Services Manager by focusing on service sales and productivity, guest service, and compliance with operating procedures and standards. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

The position performs a range of salon and beauty services, develops guest relationships and clientele, and contributes to sales, guest loyalty, and store goals. Master Stylists also support in-store events and promotions, maintain current knowledge of industry trends and products, follow service and safety standards, and help maintain salon and store operations. The schedule is flexible and may include days, evenings, weekends, and holidays. The pay is the higher of $11.00–$13.60 per hour or services pay under the Company’s Services Compensation Plan. Eligible associates may also receive overtime as required by law and tips from service guests.

Requirements

• Cosmetology license.
• Previous relevant work experience.
• Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
• Proficiency with equipment and chemicals needed for technical work.
• Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and develop clientele.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to remain mobile and stand for long periods during a shift; continuous lifting or moving of up to 10 pounds; frequent bending, reaching, and twisting; and continuous coordination and manipulation of objects.

Responsibilities

• Perform hair and beauty services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
• Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
• Demonstrate products to guests to support sales and the guest service experience.
• Support in-store events, promotions, and marketing initiatives.
• Stay informed about industry trends, products, and services during work time, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Consult with guests and recommend appropriate retail products and services to develop guest relationships.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
• Build professional relationships with peers and brand partners to support exceptional guest experiences.
• Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend required trainings and meetings for ongoing professional development.
• Follow Ulta Beauty policies, procedures, and standards.
• Follow safety, sanitation, infection-control procedures, and applicable state board guidelines before, during, and after services.
• Follow established service protocols for a consistent guest experience.
• Use booking and clientele systems to schedule return services and events.
• Communicate supply needs to the Experience Manager.
• Maintain cleanliness and operational standards in the salon and assigned store areas.
• Follow the Ulta Beauty dress code.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed