Massage Therapist - Lakeside Spa (PM Shift) (On Call)
About The Position
Loews Ventana Canyon Resort is seeking a skilled, guest-focused Massage Therapist for Lakeside Spa. The therapist provides personalized spa experiences that promote relaxation, wellness, and rejuvenation, using a range of massage techniques suited to guest preferences and the spa menu. The role includes pre-treatment consultations, treatment and product recommendations, welcoming and guiding guests, maintaining a calm and sanitary treatment environment, keeping accurate treatment records and schedules, and supporting spa inventory, promotions, and events. The therapist follows resort standards, health and safety protocols, and applicable local regulations, and addresses guest concerns with empathy and discretion.
Requirements
- Current state license or certification in massage therapy.
- Strong knowledge of massage techniques, anatomy, and contraindications.
- Excellent communication and guest service skills.
- Ability to maintain confidentiality.
- Familiarity with spa booking systems and basic computer skills.
- High level of professionalism, integrity, and reliability.
- Ability to stand for extended periods.
- Ability to occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
- Ability to work varying schedules to reflect business needs.
Nice To Haves
- Previous experience in a luxury spa or hospitality environment.
Responsibilities
- Perform massage techniques such as Swedish, deep tissue, hot stone, and prenatal massage based on guest preferences and spa menu offerings.
- Conduct pre-treatment consultations to identify guest needs and contraindications, and adjust services accordingly.
- Recommend appropriate treatments and wellness products.
- Greet guests and guide them through the spa experience with professionalism and care.
- Keep the spa environment calm and welcoming, and ensure treatment rooms are clean, stocked, and prepared.
- Address guest concerns empathetically and discreetly, escalating issues to the Spa Manager when necessary.
- Follow health, sanitation, and safety protocols and properly sterilize tools and linens.
- Comply with Loews Hotels’ standards and local regulations for spa operations.
- Promptly report hazards or equipment issues.
- Maintain accurate treatment records and schedules in property systems.
- Assist with spa product and linen inventory and report shortages or replenishment needs.
- Support spa promotions and special events as directed.
- Comply with legal policies and requirements to preserve the livelihood and reputation of the property.
- Maintain regular attendance and attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement and paid pet bereavement
- Training and development opportunities and career growth
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates, discounts, and perks
- Complimentary meals in the Team Member Café while working
- Golf discount at The Lodge at Ventana Canyon
- Community volunteer opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
