Marshall

ClubCorp•Oro Valley, AZ

About The Position

The Marshall provides professional, courteous customer service to members and guests on the golf course. The role enforces club rules regarding golf etiquette and play with a balance of courtesy and authority, helps maintain a smooth pace of play, and contributes to a positive experience for all players. The Marshall assists with course upkeep and works with other golf operations staff to support efficient service and club standards. This position reports to the Head Golf Professional.

Requirements

Ability to walk long distances and carry heavy bags of up to 75 pounds for extended periods.
Strong communication skills and ability to interact effectively with members, guests, and staff.
Excellent knowledge of golf etiquette, rules, and best practices.
Positive attitude and commitment to outstanding service.
High attention to detail and reliability.
Ability to perform physical activities including sitting, standing, walking, climbing ladders, squatting, kneeling, reaching, grasping, pushing, pulling, twisting, bending, lifting, and carrying up to 100 pounds.
Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.

Nice To Haves

Prior experience in a similar role or extensive knowledge of golf.

Responsibilities

Assist members and guests with golf course etiquette, lost balls, and rides upon request.
Inform members and guests about club offerings, features, events, and golf shop specials.
Be present on the course as scheduled and coordinate with starters or other golf operations staff to report incidents or issues.
Enforce golf course rules consistently and address violations professionally and courteously.
Help maintain the course by repairing ball marks when possible, filling divots with topsoil, picking up loose items, and straightening cart guidance ropes and supports.
Collaborate with outside services, range attendants, cart attendants, and other golf operations staff to provide efficient service.
Complete daily duties in assigned areas to club standards, including keeping the course free of trash, restocking supplies, and maintaining tidy signage.
Assist others as needed and take on additional tasks assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Follow safe work practices, comply with safety guidelines, and encourage others to do the same.
Take initiative in personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Adhere to attendance requirements in the weekly schedule, work additional hours as needed, and be available on weekends and/or holidays as required.