Marketplace/Retail Delivery Manager

PepsiCo•Indio, CA

27d•$110,700 - $185,250

About The Position

Applies knowledge of the Delivery/Driving area to ensure achievement of key area goals and objectives. May mentor and/or manage talent to ensure tasks, processes, and projects are completed in an accurate and timely manner, providing direction or support as needed. Independently resolves complex problems without clear precedents, requiring extensive investigation and analysis. Responsible for safe and efficient facilitation of transporting and unloading PepsiCo products from distribution centers to customer locations. This job is a developing subject matter expert in the Delivery/Driving area, influencing stakeholders and applying advanced knowledge to drive achievement of area goals and initiatives; and may mentor and/or oversee associates to guide effective team performance and development. Delivery team members play a critical role in executing frontline service, ensuring customer satisfaction through precise order fulfilment, proper handling of product, and adherence to delivery schedules. Delivery professionals are essential contributors to the overall success of the go-to-market strategy, supporting sales execution and customer retention. They identify and implement operational improvements, drive standardization across delivery practices, and ensure alignment with key performance indicators (KPIs) such as on-time delivery, order accuracy, and customer feedback. At senior levels, this job family also includes frontline leadership and management roles responsible for coaching, performance management, and operational oversight of delivery teams.

Requirements

Service Driven
Supervisory Skill
Methodical
Managerial Aptitude
Planning
Strategic Thinking
Strategic Planning
Leadership
Project Management
Improvisation
Microsoft Office
Collaboration
Budgeting
Vehicle Maintenance
Transportation Planning
Risk Management
Fleet Management
Supply Chain Management
Influencing
Warehousing

Responsibilities

Oversees the maintenance of detailed documentation and records for all delivery operations to ensure accuracy and compliance.
Facilitates the efficient loading and unloading of products at customer locations while implementing best practices.
Evaluates product conditions regularly to ensure consistent adherence to delivery standards and addresses any issues promptly.
Leads team members in identifying opportunities to enhance operational efficiency throughout the delivery process.
Manages staffing resources and schedules strategically to ensure optimal coverage and maximize productivity.
Provides exemplary customer service to strengthen client relationships and proactively addresses any concerns to enhance satisfaction.
Oversees the execution of key area processes and initiatives, ensuring methods align with the overall functional and business strategy, exercising flexibility to adapt plans as needed, and mentoring colleagues in techniques, processes, and responsibilities.
Responsible for the safe, timely, and accurate delivery of PepsiCo products from distribution centers to customer locations.