Manager, Marketplace Operations

Plug Technologies Inc•Los Angeles, CA

1d•$125,000 - $150,000•Onsite

About The Position

Plug is a marketplace for used electric vehicles, where consumers receive instant cash offers backed by battery-health data and dealers bid on inventory in real time. Founded by former Tesla executives in 2023, Plug has facilitated $150 million in EV sales and raised a $20 million Series A led by Lightspeed Venture Partners. The Manager, Marketplace Operations will lead and scale a lean, data-informed, increasingly automated operations function responsible for each vehicle’s journey through the marketplace, from commercial intake and listing through payment, title, and delivery. The role focuses on scaling transaction volume while improving speed and accuracy and lowering cost per vehicle. This is a player-coach position leading the Title, Payments, Listings, Logistics, and Commercial function owners, stepping in to do operational work when needed, and using AI and automation to increase output without simply adding headcount. The manager will partner with Finance, CX, Product, Engineering, and Program Management to remove blockers and keep transactions moving. The role is based onsite in Sawtelle, between Santa Monica and West Los Angeles. Plug describes its environment as AI-native, with high ownership and autonomy and opportunities to work directly with operators experienced in automotive, EV, and marketplace businesses. Relocation assistance and sponsorship are not available.

Requirements

At least 7 years of operations experience.
Experience scaling marketplace operations through rapid growth, ideally at a high-growth startup, and building processes that hold up as volume multiplies.
A player-coach mindset and comfort doing operational work when the team needs it.
Hands-on experience using AI tools and automation to scale operations, rather than relying only on increased headcount.
Strong command of operational metrics and a track record of improving turn time, speed, and accuracy.
Experience building processes, writing SOPs, identifying bottlenecks, and addressing root causes.

Responsibilities

Own the daily operating rhythm across Title, Payments, Listings, Logistics, and Commercial so deals close cleanly, payments reconcile, and vehicles move on time.
Serve as the escalation point for stuck deals, missed pickups, title rejections, and payment exceptions; use data and AI tools to identify issues early and remove blockers.
Coordinate handoffs between functions, including intake to listing, pickup to delivery, and payment to title, to keep transactions moving as an integrated flow.
Directly manage function owners across Title, Payments, Listings, Logistics, and Commercial; set goals, conduct 1:1s, and provide developmental feedback.
Act as a player-coach and perform operational work when the team is at capacity or a team member is unavailable.
Build a team culture in which AI is the default starting point, coaching owners to automate repetitive work and focus on judgment calls and exceptions.
Create onboarding playbooks and SOPs with AI tools incorporated into workflows so new hires can become productive quickly.
Drive function metrics including title turnaround and rejection rate, days to pay or collect, payment accuracy, pickup SLA, on-time delivery, and inventory turn time.
Ensure vehicles are listed on auction accurately and efficiently, with complete, high-quality listings published on time.
Partner with Product and Engineering to identify, build, and launch AI and automation for transaction processes such as reconciliation, DMV paperwork, dispatch, and listing quality control.
Work with Finance, CX, and Program Management to surface trends in the WBR, identify root causes, and deliver fixes.