Marketplace Operations Specialist

Plug Technologies Inc•Los Angeles, CA

1d•$75,000 - $85,000•Onsite

About The Position

Plug is hiring a Marketplace Operations Specialist for its Operations team. Plug operates a used-EV marketplace where consumers receive cash offers informed by battery-health data and dealers bid on vehicles in real time. The Operations team manages the marketplace lifecycle, including payments, listings, logistics, commercial intake, and customer-facing work with consumers, dealers, and OEM partners. The specialist will handle core workflows such as building vehicle listings, resolving consumer and dealer issues, coordinating logistics from gate pass through delivery, and supporting OEM intake and delivery. After learning the full transaction lifecycle, the specialist will also contribute to process improvements, dashboards, and data-driven projects. The role combines hands-on execution with strategic ownership and requires comfort working across functions in a high-growth, ambiguous environment. This is a full-time, salaried, exempt, in-person role based in Sawtelle, between Santa Monica and West Los Angeles. Relocation assistance and sponsorship are not available.

Requirements

At least 5 years of experience in operations or strategy.
Bachelor’s degree or equivalent practical experience.
Experience collaborating across functions and driving alignment among Sales, Operations, Finance, and Product.
Strong communication skills and comfort speaking directly with consumers and dealers to resolve issues.
Familiarity with workflow automation tools that can scale without adding headcount.
A bias toward improving processes rather than simply maintaining existing ones.

Nice To Haves

Experience in a high-growth or startup environment.
Experience leveraging AI tools for triage, response assistance, or operational reporting.

Responsibilities

Speak directly with consumers to resolve issues and keep transactions moving.
Build vehicle listings accurately and quickly so vehicles are ready for auction.
Resolve dealer problems, including checkout and other transaction issues, to help deals close smoothly.
Issue gate passes, dispatch transport, and manage post-sale logistics through delivery.
Support relationships with major EV OEMs on vehicle intake, listing, and delivery.
Rotate across functions to understand where operational support is needed.
Learn the full transaction lifecycle and troubleshoot issues across functions.
Cover for teammates during time off or volume spikes.
Identify and fix process gaps across the transaction lifecycle to improve team efficiency.
Build dashboards in Metabase to provide performance visibility and support data-driven decisions.
Partner cross-functionally on projects that improve inventory turn time and cash conversion.