Marketing Specialist

Miller's Ale House • Orlando, FL

10d

About The Position

The Marketing Specialist helps strengthen the guest experience and supports the Marketing team’s day-to-day work. The role manages guest feedback across digital and direct channels, shares insights through regular sentiment reporting, and maintains accurate restaurant, menu, and promotional information across Miller’s Ale House channels. Working with Operations and internal and external partners, the specialist supports the execution of marketing programs and responds to requests with care, accuracy, and attention to detail.

Requirements

• A minimum of 1–2 years of directly related and progressive experience.
• Proficiency with Microsoft Office programs.
• Ability to thrive in a fast-paced environment, work independently, multitask, prioritize, and pay attention to detail.
• Exceptional written and verbal communication skills to communicate at all levels of the organization.
• Travel of less than 5%.

Nice To Haves

• Bachelor’s degree from an accredited college or university in Marketing, Communications, or Business preferred.

Responsibilities

• Manage the Guest Relations process.
• Respond to and manage guest inquiries through online channels, email, and phone in a professional, timely, and personalized manner.
• Create weekly and monthly reports on guest sentiment.
• Assist the Marketing Manager with local store marketing (LSM) execution and develop creative solutions to drive in-restaurant traffic.
• Work with internal and external resources to support marketing programs and projects, including collecting inputs for the monthly marketing dashboard.
• Monitor internal email inboxes and support Operations with marketing requests.
• Assist guests with gift card inquiries, flash sales, balance checks, and distribution.
• Update and manage store location information, promotional details, and menus across web properties, including the Miller’s Ale House website, Yelp, and Google My Business, ensuring consistency and accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level