Leasing Consultant - Ocean Village

Gallery Residential•Palm Coast, FL

7d•Onsite

About The Position

The Marketing Representative coordinates the community’s marketing, leasing, and renewal strategies to support occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. It works with on-site team members to improve resident and prospect experiences, understand needs, manage projects and change initiatives, and participate in community and industry activities. The position requires reliable, punctual, in-person attendance at the designated worksite and is scheduled for 40 hours in a regular work week. Site hours vary; typical hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., Saturday, 10:00 a.m. to 5:00 p.m., and Sunday, 1:00 p.m. to 5:00 p.m. Weekend work is required when scheduled. The role conducts in-person sales and leasing, including greeting and qualifying prospects, touring properties and apartments, processing applications and screening checks, preparing lease and move-in documents, and facilitating move-ins. It monitors market and competitor conditions, implements marketing plans and occupancy programs, uses online and offsite marketing channels, and maintains leasing and resident data in property management software. The Marketing Representative also inspects apartments and show areas, follows up with prospects and residents, administers lease renewals, addresses resident and client concerns, and completes administrative, financial, and other reports. A high school diploma or GED is required, along with employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to handle customer concerns and complete financial records and reports. The role requires effective written and verbal communication, basic mathematical skills, sales and problem-solving abilities, proficiency with word processing, spreadsheets, internet tools, and property management software, and a current valid driver’s license. Industry certifications are appreciated. The job has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively, including comprehending and completing legal documents, explaining apartment features, answering questions, and writing routine reports and correspondence.
Mathematical ability to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales; apply common-sense reasoning and handle problems involving several concrete variables in standardized situations.
Proficiency in word processing, property management applications, and spreadsheet programs; proficiency using internet tools and websites for marketing, advertising, and sales.
Current valid driver’s license.
Ability to work in person at the designated worksite, meet attendance and punctuality expectations, and work weekends when scheduled.
Ability to work peacefully with coworkers and residents and in a stressful environment.
Ability to perform the physical demands of the job, including accessing property areas and amenities, walking extended distances, and navigating stairs.

Nice To Haves

Industry certifications are appreciated.
Experience with Yardi property management software is preferred.

Responsibilities

Perform in-person sales and leasing activities to meet property revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screening checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals, following established policies for concessions, specials, and other programs.
Plan and execute offsite marketing activities, including resident referrals, employer outreach, and internet marketing through social media, email, and other websites.
Use property management software to track apartment availability, traffic, leasing activity, resident and prospect data, and demographic information.
Inspect and maintain the marketing corridor, leasing tour, show units, models, amenities, and leasing office to meet company standards for presentation and show quality; communicate upkeep needs to maintenance.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing decisions and resident satisfaction.
Administer lease renewals by preparing and delivering renewal materials, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns, resolve problems where possible, and document or route requests to appropriate people.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Maintain reliable, punctual attendance at the designated worksite and work weekends when scheduled.
Participate in community-service and industry-related activities that support professional development and company business goals.
Create and maintain sequenced project plans and contribute to cross-functional change initiatives.