Marketing Representative- Retail

Hilton Grand Vacations•Kihei, HI

About The Position

This guest-facing retail marketing role is based at high-traffic visitor locations on Maui. The Marketing Representative greets travelers, shares helpful local information, and invites eligible guests to schedule an appointment to learn more about vacation ownership. The role focuses on creating a positive first impression and setting quality appointments rather than closing sales on the spot. Pay is $17.00 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings are $78,000, with top performers able to earn more based on individual results. New hires may earn up to $11,500 in incentives during their first six months, subject to eligibility requirements and program terms. Experienced candidates with timeshare marketing or sales backgrounds may be eligible for an additional experienced-hire incentive. Shifts are scheduled between 7:00 AM and 8:00 PM according to visitor patterns and business needs, and include weekends and holidays. Full-time Team Members are offered benefits including medical, dental, and vision coverage from Day One; paid time off, vacation, sick time, and paid parental leave; a 401(k) with company match; life insurance; a company stock purchase program; tuition reimbursement for job-related degrees and certifications; and Team Member travel discounts and resort benefits.

Requirements

Ability to work a flexible schedule, including weekends and holidays.
Proficiency in spoken, written, and read English.
High school diploma or equivalent.
Basic computer skills and confidence learning new systems.

Nice To Haves

Experience in retail, kiosks or booths, promotions, customer service, hospitality, food and beverage, call centers, or business development.
Experience working with metrics, goals, and incentive-based pay.
Knowledge of Hawai‘i.
Previous timeshare or vacation ownership experience.

Responsibilities

Greet visitors respectfully and start brief conversations.
Ask guests what they enjoy about their trip and share recommendations for dining, shopping, and local highlights around Maui.
Provide useful information about Maui Island, including beaches, scenic drives, cultural sites, family-friendly activities, and planning tips, using approved resources.
When available, share eligible offers, promotions, or discounts using approved materials and follow accuracy and compliance requirements.
Invite eligible guests to learn more about vacation ownership.
Schedule guest appointments for presentations and previews, and mini-vacation packages when applicable; explain where to go, when to arrive, and what to expect.
Enter accurate guest and appointment information into basic systems such as a tablet, iPad, or PC.
Keep the work area organized and work toward daily and weekly goals with coaching.

Benefits

Medical, dental, and vision coverage from Day One for full-time Team Members.
Paid time off, vacation, and sick time.
Paid parental leave.
401(k) with company match.
Life insurance.
Company stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team Member travel discounts and resort benefits.
New hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
Potential additional experienced-hire incentive for eligible candidates with timeshare marketing or sales experience.