Marketing Representative

PuroClean Certified Restoration Specialist•Natick, MA

About The Position

The Marketing Representative promotes and sells PuroClean franchise services within an assigned territory, with the goal of meeting or exceeding sales targets. The role develops a customer base through prospect identification, repeated outreach, relationship building, follow-up, and education about PuroClean’s cleaning and restoration services. The representative provides clear pretesting, service scopes, and job estimates, then monitors assigned jobs to ensure customer needs are met and expectations are achieved or exceeded. The position emphasizes consultative marketing, customer service, timely communication, safety, and representing the PuroClean brand. It also involves building relationships with clients and Centers of Influence, maintaining a top-25 client list, and hosting educational sessions and community events. PuroClean describes its culture as a “One Team” environment guided by servant-based leadership and focused on serving customers, communities, and colleagues. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

Communicate clearly and effectively, with a genuine interest in people.
Ask open-ended questions and deliver the brand message.
Identify and maximize opportunities to build client and customer relationships and create win-win situations that support the business.
Be comfortable setting and running appointments, educational classes, and community events in a group setting.
Respect safety and brand identity guidelines.
Present yourself professionally and with integrity in a sales-based setting.

Responsibilities

Promote and sell franchise services in an assigned territory to meet or exceed sales goals.
Identify prospects and routinely contact and follow up with customers to grow the customer base.
Make repetitive contact calls to build relationships and educate customers about PuroClean services.
Provide and communicate clear, accurate pretesting, service scopes, and job estimates.
Monitor and follow up on assigned jobs to ensure customer needs are met.
Build relationships with customers, clients, and Centers of Influence.
Generate revenue through consultative marketing.
Build, maintain, and service a top-25 client list.
Provide lunch-and-learns and promote continuing education courses.
Develop sales skills by learning production, estimating, and other aspects of the PuroClean business.
Follow and promote safety and brand identity guidelines in the office and while traveling.
Build brand awareness, promote the One Team culture, and serve the community.
Communicate effectively with internal and external contacts and help ensure jobs meet or exceed customer expectations.