Marketing Representative/Community Liaison

Pyramid Healthcare•Philadelphia, PA

About The Position

The Marketing Representative develops, maintains, and strengthens referral relationships within assigned markets to support utilization of Pyramid Healthcare’s continuum of care. The role serves as a liaison between Pyramid Healthcare and referral sources, community partners, healthcare providers, and other stakeholders to promote services, increase brand awareness, and support business development. The Marketing Representative works with facility leadership, admissions, business development, and clinical teams to provide strong customer service, strengthen referral partnerships, and support organizational growth objectives. The position operates in office, healthcare, behavioral health, community, and field-based environments, with frequent local travel for referral development, outreach, networking events, and facility visits. The employee regularly interacts with external partners, clients, and internal stakeholders and may encounter communicable illnesses and emotionally sensitive situations. The starting compensation is $50,000 per year; final compensation depends on skills, experience, and qualifications.

Requirements

High school diploma or equivalent and at least one year of related experience.
Knowledge of behavioral health, substance use disorder, and mental health treatment services.
Knowledge of healthcare marketing, referral development, and business relationship management.
Strong customer service, relationship-building, and networking skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational, time-management, and multitasking abilities.
Ability to analyze referral trends and identify growth opportunities.
Self-motivation and ability to adapt to changing priorities and work independently.
Proficiency with Microsoft Office applications, CRM systems, and other business software.
Working knowledge of applicable federal, state, licensing, accreditation, and compliance standards.
Ability to maintain confidentiality, professionalism, and ethical standards.
Frequent local travel is required.
Ability to meet the physical demands of the role, including regularly sitting, standing, walking, handling objects and office materials, reaching, and occasionally stooping, kneeling, crouching, twisting, and lifting or moving up to 10 pounds.

Nice To Haves

Bachelor’s degree in a related behavioral health or business/marketing field.
Three to five years of experience in the drug and alcohol and/or mental health field.
Three to five years of experience as a counselor, assessor, or community relations professional in direct client care.

Responsibilities

Develop, maintain, and expand referral relationships within assigned geographic markets.
Promote Pyramid Healthcare’s continuum of care through outreach, marketing activities, educational presentations, networking events, and relationship development.
Serve as a primary point of contact for referral sources, healthcare providers, community organizations, and other external partners.
Collaborate with facility leadership, admissions, clinical teams, and business development to identify referral opportunities and respond to community needs.
Monitor referral activity, market trends, customer feedback, and competitive information to support marketing initiatives.
Assist with regional marketing plans, business development initiatives, and organizational growth strategies.
Prepare reports, maintain referral activity documentation, and communicate marketing outcomes to leadership.
Participate in financial planning discussions and support regional growth objectives.
Represent Pyramid Healthcare at community events, conferences, meetings, and outreach activities.
Exercise discretion and maintain confidentiality regarding company information.
Complete required training designated by the company and accreditation or licensing entities.
Perform other duties as assigned.