Marketing Operations & Systems Specialist

MAGNA WAVE Inc•Louisville, KY

3d•$45,000 - $65,000•Hybrid

About The Position

MagnaWave is seeking a hands-on Marketing Operations & Systems Specialist to support the technology, data, and processes that keep its marketing efforts running effectively. The role maintains accurate marketing data, builds and monitors automation workflows, supports reporting, and provides basic Odoo configuration and user assistance. It also serves as an internal resource for routine Microsoft 365 and employee technology questions, coordinating with an outsourced IT provider when additional support is needed. The position is suited to someone who enjoys troubleshooting, organizing information, improving processes, and helping others use technology confidently. It is in-office, with the option to work remotely one day per week after successfully completing the first 90 days. The regular schedule is Monday through Friday, 9 a.m. to 5 p.m., with potential extended evening and weekend hours for special projects and marketing or company events.

Requirements

At least two years of relevant experience in marketing operations, business systems, application support, IT support, or a combination of these areas.
Practical experience supporting Microsoft 365 applications, particularly Outlook, and troubleshooting common technology issues.
Experience using CRM, ERP, marketing automation, or similar business platforms.
Working knowledge of spreadsheets, reporting, and data validation.
Strong attention to detail, organization, and follow-through.
Ability to troubleshoot systematically, document findings, and recognize when to escalate.
Ability to explain technical information clearly to employees with different levels of technical knowledge.
Sound judgment when handling confidential information and system access.
High school diploma or equivalent.

Nice To Haves

Experience using or configuring Odoo.
Experience with marketing automation, campaign tracking, dashboards, or integrations.
Familiarity with Microsoft 365 administration or Exchange Online mailbox support.
Experience coordinating with an outsourced IT provider.
Relevant college coursework, technical certifications, or equivalent practical training.

Responsibilities

Maintain accurate, organized marketing data across Odoo and connected platforms.
Monitor lead capture, integrations, and data transfers; investigate discrepancies and coordinate corrections.
Support campaign tracking, marketing attribution, lead lifecycle reporting, and customer engagement reporting.
Build and maintain reports and dashboards, validating results against source data before sharing.
Document reporting processes, data definitions, and known limitations.
Build, test, and maintain approved email journeys, lead nurturing workflows, and system triggers.
Verify audience selection, workflow logic, links, and expected results before launches.
Monitor automations and integrations, troubleshoot routine issues, and coordinate more complex resolutions.
Support platform updates and ongoing maintenance; identify opportunities to reduce manual work and improve system reliability.
Document system configurations, testing, and changes.
Provide basic Odoo user assistance and troubleshooting for marketing and related business processes.
Configure approved Odoo fields, views, workflows, dashboards, and reports within assigned permissions.
Help maintain accurate data and consistent processes; gather user needs, test proposed changes, and document results.
Coordinate custom development and complex technical issues with designated Odoo experts.
Create simple instructions and help employees follow established processes.
Serve as the internal first point of contact for routine employee technology questions.
Troubleshoot common Microsoft 365 issues, particularly Outlook, Teams, email, calendars, and application access.
Assist with basic computer, printer, software, and connectivity issues.
Coordinate advanced troubleshooting, administrative requests, and specialized support with the outsourced IT provider.
Support employee onboarding and offboarding by coordinating equipment readiness and authorized account setup, access changes, and deactivation.
Perform routine account or mailbox tasks when authorized, trained, and delegated.
Track support requests through resolution and keep employees informed of progress.
Maintain equipment records and practical troubleshooting instructions.
Promptly escalate suspected security incidents and service outages.
Prioritize work with the manager based on business impact, urgency, and marketing commitments.
Communicate system issues, risks, and recommended improvements clearly.
Follow established confidentiality, access approval, and change procedures, and applicable Quality Management System requirements.
Perform other related duties as assigned.