Marketing Executive

Marriott•Longboat Key, FL

17h

About The Position

Promote awareness of the brand internally and externally while using sales techniques to maximize revenue and maintain existing guest loyalty to Marriott. Identify opportunities to upsell customers and sell enhancements that improve the Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales and tours, explain presentation details and requirements to potential owners, and verify eligibility before scheduling tours at Marriott Vacation Club properties. Determine and provide complimentary gifts to guests in recognition of their patronage. Answer questions about property facilities and services, and accurately receive, record, and relay messages. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and welcome and acknowledge guests in accordance with company standards. Anticipate and address guest service needs, communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette. Maintain positive working relationships, support team goals, respond appropriately to coworkers’ concerns, and comply with quality assurance expectations and standards. Perform other reasonable duties as requested by supervisors. The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance, and standing, sitting, or walking for extended periods.

Requirements

High school diploma or GED equivalent.
No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to stand, sit, or walk for an extended period.

Responsibilities

Promote awareness of the brand image internally and externally.
Use sales techniques to maximize revenue while maintaining guest loyalty.
Identify upselling opportunities and sell enhancements to improve the guest experience or event.
Encourage guests or callers to purchase or schedule preview package sales and tours.
Explain sales presentation details and requirements to potential owners.
Verify eligibility requirements before scheduling tours at Marriott Vacation Club properties.
Determine and provide complimentary gifts to guests for their patronage.
Answer questions about property facilities and services.
Receive, record, and relay messages accurately, completely, and legibly.
Follow company policies and procedures; maintain a clean, professional appearance and protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and express appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.