Marketing Coordinator, Ecommerce

Terrabis

5d•$55,000 - $65,000•Remote

About The Position

Terrabis is a privately held cannabis company focused on innovation and market expansion. The Marketing Coordinator, Ecommerce maintains accurate, complete, and consistent online menus across multiple locations, primarily using Dutchie POS and Dutchie Ecommerce, with cross-training on Jane. The role also supports website quality assurance and serves as the intake point for store requests and customer complaints about the web experience. Under the oversight of the Marketing Manager, the coordinator manages support tickets with ecommerce and web providers from submission through resolution. This remote, full-time role reports to the Marketing Manager, Ecommerce & Promotions. The schedule is full-time, with minimal travel as needed and expensed. Occasional weekend or after-hours support may be needed. The stated pay range is $55,000–$65,000 USD.

Requirements

High school diploma or equivalent required.
One to three years of cannabis industry experience, such as inventory management, menu or ecommerce support, or cannabis retail operations.
Experience with data entry, platform support, or compliance.
Must be at least 21 years of age.
Must pass a background check in accordance with applicable state cannabis regulations.
Must obtain and maintain state cannabis agent registration or badging if required for the role.
Availability for occasional weekend or after-hours support as needed.
Strong written communication and proofreading skills for editing product copy.
Ability to document website and menu issues clearly, including reproduction steps and screenshots.
Comfort learning new software quickly; Dutchie Ecommerce and Jane training will be provided.
Comfort using Excel or Google Sheets for menu audits and product lists, including sorting, filtering, and comparing lists.
Highly detail-oriented, with a methodical approach to audits and verification.
Comfortable with consistent, high-volume tasks and able to maintain accuracy over time.
Eager to learn and take on new tools and responsibilities as the role grows.
Customer-service mindset, patience, and follow-through when handling store and customer complaints.
Organized and able to prioritize multiple requests and escalate issues appropriately.

Nice To Haves

Bachelor's degree or equivalent experience preferred.
Dutchie POS experience strongly preferred.
Experience maintaining a product catalog, menu, or inventory data.
Familiarity with Asana or a similar project tool.
WordPress, Terpli, A/B testing, or site analytics experience.

Responsibilities

Maintain online menus in Dutchie POS and Dutchie Ecommerce across multiple locations, including product names, categories, brands, images, descriptions, and availability.
Audit menus against POS and inventory data, correcting discrepancies, missing products, duplicates, and inaccurate information.
Handle product listing updates and requests, including accessories and new product setup.
Follow and help maintain standards for menu naming, categorization, and images.
Review and edit product and strain descriptions to comply with state advertising and compliance rules, including restrictions on effects claims, health claims, and slang.
Build and maintain menu-maintenance checklists and process documentation.
Receive store requests and customer complaints about the web experience, triage and log requests, update requesters, and confirm resolution.
Escalate site bugs, complaints, and menu issues beyond routine maintenance to the Senior Marketing Coordinator or Marketing Manager.
Route discount and promotion requests to the Promotions Coordinator.
Identify patterns in requests and complaints and share them with the Marketing Manager.
Open and manage support tickets with ecommerce and web providers, including Dutchie, Jane, and web developers, through resolution.
Submit bug reports with reproduction steps, screenshots, and expected results; follow up and verify released fixes.
Maintain a ticket log documenting the status, owner, and resolution of each open issue.
Support scheduled desktop and mobile website and ecommerce-menu QA led by the Senior Marketing Coordinator, documenting bugs, broken links, and layout or checkout issues.
Verify fixes after updates and report results to the Senior Marketing Coordinator and Marketing Manager.
Cross-train on Jane Ecommerce and provide backup for Jane menu maintenance and fixes.
Support setup and ongoing monitoring of site analytics, such as GA4 and Google Search Console, as directed.
As trained, support website content updates, ecommerce analysis, and the Terpli tool.
Provide coverage during vacations and escalations as needed.