Marketing Concierge

Hilton Grand Vacations • Honolulu, HI

6h • Onsite

About The Position

At Hilton Grand Vacations, Marketing Concierges connect with travelers, learn about their travel interests, and introduce them to vacation ownership opportunities in a natural and engaging way. They invite guests to attend presentations while creating positive, memorable interactions throughout their stay. The role is fast-paced and highly interactive, with team members’ energy, professionalism, and consistency influencing guest satisfaction and individual success.

The position promotes and books vacation ownership presentations and previews, as well as sales of mini-vacation packages to eligible on-site guests and visitors. Marketing Concierges also provide concierge services, share approved promotional information, deliver customer service, and assist with marketing programs.

The role offers $17.00 per hour, plus commission and bonuses under a compensation plan. Targeted annual earnings are $70,000 or more, with top performers potentially earning more based on individual results. New hires may be eligible for incentives totaling up to $11,500 during their first six months, subject to program terms and eligibility requirements. Team members with timeshare marketing or sales experience may also be eligible for an additional experienced-hire incentive.

This is a full-time position with a flexible schedule that includes weekends and holidays. Shifts are scheduled within operating hours of 6:30 AM–9:30 PM.

Requirements

• Outstanding communication and interpersonal skills, with a passion for creating positive experiences for guests and colleagues.
• Ability to establish rapport and communicate professionally, effectively, and courteously in person, over the phone, and through email with guests, team members, and business partners.
• Fluency in English, with the ability to speak, read, and write clearly and professionally.
• Ability to stay organized, adapt to changing priorities, and manage multiple tasks in a dynamic environment.
• Ability to work a flexible schedule, including evenings, holidays, and weekends.
• High school diploma or equivalent.
• Basic computer proficiency and ability to learn.

Nice To Haves

• Detailed understanding of the island of Hawaii, including the ability to explain activities, restaurants, and destinations throughout the island.
• Previous experience working in a commission-based sales or marketing environment.
• Candidates located in Hawaii with knowledge of island activities are preferred.
• Timeshare marketing or sales experience may qualify candidates for a special experienced-hire incentive.

Responsibilities

• Promote and book vacation ownership presentations and previews, and sell mini-vacation packages to eligible on-site guests and visitors.
• Provide concierge services by recommending local dining experiences and attractions while communicating ownership opportunities.
• Distribute approved promotional information and provide excellent customer service to guests while projecting a professional company image.
• Assist in implementing and tracking current and future marketing programs.

Benefits

• Medical, dental, and vision insurance starting on the first day.
• Vacation time, sick time, and paid parental leave.
• 401(k) with company match.
• Life insurance.
• Employee stock purchase program.
• Tuition reimbursement for job-related degrees and certifications.
• Team Member discounts, travel programs, and resort benefits.
• New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
• Potential additional experienced-hire incentive for candidates with timeshare marketing or sales experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED