Marketing Concierge

Hilton Grand Vacations•Sedona, AZ

14h

About The Position

The Marketing Concierge generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image. The Marketing Concierge conducts pre-arrival calls to owners, renters, and exchangers; confirms appointments to support tour reservations and improve show rates; accurately completes required tour paperwork; and checks availability to prevent overbooking tour waves. The role ensures guests meet minimum eligibility requirements for gifts or promotes a courtesy tour, and follows gifting procedures to ensure monthly costs are met. The position provides location-related guest services and information about resort services, distributes only HGV-authorized information and materials, and maintains location operating standards. The employee also handles other reasonable requests from management that they are capable of performing and contacts appropriate management regarding guest issues. The schedule is flexible and includes weekends and holidays.

Requirements

At least one year of customer service experience.
At least six months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency and ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
English proficiency, including speaking, reading, and writing.

Nice To Haves

At least two years of experience selling and booking tours, activities, or concierge services.
At least one year of timeshare industry experience with a track record of success in sales and/or marketing.

Responsibilities

Generate leads and book qualified timeshare sales presentations for prospective Owners, Club Members, and other qualified customers.
Provide customer and concierge services to guests while projecting a professional company image.
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm guest appointments to ensure tour reservations and improve show rates.
Complete required paperwork accurately and completely for each tour.
Check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility for gifts or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location-related guest service, including directing guests to resort services for assistance or information.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Carry out other reasonable requests from management that the employee is capable of performing.
Contact appropriate management regarding guest issues.