Marketing & Billing Coordinator, Corporate Clubs

Planet Fitness•Hampton, NH

11h•Hybrid

About The Position

The Marketing & Billing Coordinator supports marketing operations across Planet Fitness' Corporate Clubs. The role coordinates marketing systems, billing processes, communications, vendor management, and administrative activities. It helps ensure marketing initiatives are accurate and executed on time by maintaining marketing platforms, processing invoices and purchase orders, tracking promotions and reporting, coordinating Operations requests, and quality-checking communications and creative assets. The coordinator works with Corporate Club Operations, Accounting, vendor partners, and the broader Marketing team. The position follows a hybrid schedule, with in-office work Monday through Wednesday and optional work-from-home on Thursday and Friday. Regular in-person work is required at the Hampton, New Hampshire office, and candidates must live within commuting distance. Fully remote work is not available.

Requirements

2–4 years of experience supporting marketing operations, billing, finance coordination, administrative operations, or related functions.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Strong attention to detail, efficiency, and organization, with the ability to establish priorities and objectives.
Strong presentation and communication skills, including the ability to communicate effectively across all levels of the organization.
Ability to establish and maintain effective, collaborative work relationships with diverse individuals internally and externally.
Curiosity and commitment to continued learning and growth.
Comfort and flexibility working in a fast-paced, changing, deadline-driven environment.
Cooperative team-player approach and an upbeat, positive, can-do attitude.
Must reside within commuting distance of the Hampton, NH office and be available for regular in-person work.

Nice To Haves

Associate's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
Experience managing invoices, purchase orders, vendor coordination, or budget tracking.
Experience working with SharePoint, Salesforce, project management platforms, or marketing systems.

Responsibilities

Maintain and update Corporate Club marketing systems, including promotional offers, club information, operating hours, equipment updates, and site alerts.
Set up promotional codes and prepare supporting documentation for Operations partners.
Monitor and manage the Corporate Club marketing mailbox, respond to routine inquiries, triage requests, and route them to the appropriate team members.
Serve as a primary contact for Corporate Club Operations marketing inquiries and support timely communication across teams.
Support promotional campaign execution by maintaining accurate marketing information and communicating updates to stakeholders.
Manage Corporate Club marketing invoices, credits, purchase orders, and requisition processes.
Coordinate invoice coding, approval workflows, vendor communications, and payment tracking.
Lead weekly billing reconciliation meetings with Accounting and agency partners to verify invoice accuracy and timely processing.
Partner with Marketing leadership on monthly accrual tracking and financial reporting.
Maintain organized records of marketing expenditures, purchase orders, and vendor documentation.
Review and quality-control marketing communications, direct mail pieces, landing pages, agency communications, and other marketing materials for accuracy and brand consistency.
Track promotional performance metrics, including join activity and demographic reporting during key campaigns.
Prepare recurring reports and support data collection for campaign analysis and decision-making.
Keep marketing resources, documentation, and communications accurate, current, and properly maintained.
Coordinate team calendars, meeting schedules, invitations, and related documentation.
Maintain marketing SharePoint sites, team resources, process documentation, and internal tracking tools.
Organize meeting notes, team planning materials, PTO calendars, and departmental records.
Support special projects, presentations, internal process improvements, and operational initiatives.
Provide general administrative support to the Corporate Clubs Marketing team and help troubleshoot workflow and system-related issues.

Benefits

Core medical, dental, vision, life, and disability coverage, plus supplemental accident, hospital, and critical illness coverage options for eligible employees.
Generous time-off program, including volunteer time, for eligible employees.
Childcare reimbursement.
Paid parental leave.
Pet care reimbursement.
Tuition reimbursement.
Free Black Card membership.
Learning and development programs.
Engagement activities.
401(k) plan with safe harbor employer matching.
Employee stock purchase plan.
Eligibility to participate in an annual corporate bonus incentive program based on company financial and personal performance.