Marketing & Billing Coordinator, Corporate Clubs

Planet Fitness•Hampton, NH

1d•Hybrid

About The Position

The Marketing & Billing Coordinator, Corporate Clubs supports marketing operations across Planet Fitness' Corporate Clubs. The role coordinates marketing systems, billing processes, communications, vendor management, and administrative activities. It helps ensure accurate and timely marketing execution by managing marketing platforms, processing invoices and purchase orders, tracking promotions and reporting, coordinating requests from Operations partners, and quality-controlling marketing communications and creative assets. The coordinator works closely with Corporate Club Operations, Accounting, vendor partners, and the broader Marketing team. This position follows a hybrid schedule with regular in-person work at the Hampton, NH office: Monday through Wednesday in office, with Thursday and Friday optional work-from-home. Candidates must live within commuting distance; fully remote work is not available.

Requirements

2–4 years of experience supporting marketing operations, billing, finance coordination, administrative operations, or related functions.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Strong attention to detail, efficiency, and organizational skills, with the ability to establish priorities and objectives.
Excellent presentation and communication skills, including the ability to communicate effectively across all levels of the organization.
Ability to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally.
A willingness to learn and natural curiosity for consistent growth.
Comfort and flexibility working in a fast-paced, changing, deadline-driven environment.
Cooperative team-player approach and an upbeat, positive, can-do attitude.
Must reside within commuting distance of the Hampton, NH office and work in person Monday through Wednesday.

Nice To Haves

Associate's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
Experience managing invoices, purchase orders, vendor coordination, or budget tracking.
Experience with SharePoint, Salesforce, project management platforms, or marketing systems.

Responsibilities

Maintain and update Corporate Club marketing systems, including promotional offers, club information, operating hours, equipment updates, and site alerts.
Set up promotional codes and develop supporting documentation for Operations partners.
Monitor and manage the Corporate Club marketing mailbox, triage requests, respond to routine inquiries, and route requests to appropriate team members.
Serve as a primary contact for Corporate Club Operations marketing inquiries and support timely communication across teams.
Support promotional campaign execution by maintaining accurate marketing information and communicating updates to stakeholders.
Manage Corporate Club marketing invoices, credits, purchase orders, and requisition processes.
Coordinate invoice coding, approval workflows, vendor communications, and payment tracking.
Lead weekly billing reconciliation meetings with Accounting and agency partners to ensure invoice accuracy and timely processing.
Partner with Marketing leadership on monthly accrual tracking and financial reporting.
Maintain organized records of marketing expenditures, purchase orders, and vendor documentation.
Review and quality-control marketing communications, direct mail, landing pages, agency communications, and other marketing materials for accuracy and brand consistency.
Track promotional performance metrics, including join activity and demographic reporting during key campaigns.
Prepare recurring reports and support data collection for campaign analysis and decision-making.
Ensure marketing resources, documentation, and communications are accurate, current, and properly maintained.
Coordinate team calendars, meeting schedules, invitations, and related documentation.
Maintain marketing SharePoint sites, team resources, process documentation, and internal tracking tools.
Organize meeting notes, team planning materials, PTO calendars, and departmental records.
Support special projects, presentations, internal process improvements, and operational initiatives.
Provide general administrative support to the Corporate Clubs Marketing team and help troubleshoot workflow and system-related issues.

Benefits

Medical, dental, vision, life, and disability coverage, plus supplemental accident, hospital, and critical illness coverage options for eligible employees.
Generous time-off program, including volunteer time.
Childcare reimbursement.
Paid parental leave.
Pet care reimbursement.
Tuition reimbursement.
Free Black Card membership.
Learning and development programs.
Engagement activities.
401(k) plan with safe harbor employer matching.
Employee stock purchase plan.
Eligibility to participate in an annual corporate bonus incentive program based on company financial and personal performance.