Marketing and Office Manager

Floor Coverings International•Richmond, VA

3d•Onsite

About The Position

Floor Coverings International is the #1 mobile flooring company in North America. We have earned awards of being the best in Richmond VA and our customers give us an average of 5.0-star rating. As a Marketing and Office Manager at Floor Coverings International RVA, you are key to the growth and expansion. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, lead marketing and social media efforts, and help maintain clean financials. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Requirements

Able to work independently without supervision.
Comfort creating and posting social media content and running ads.
Excellent customer service skills
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multi-task.

Nice To Haves

1-3 years of experience is preferred.
Experienced in bookkeeping using QuickBooks is a plus but not a requirement.

Responsibilities

Develop trust with customers by living our Core Values all day and every day.
Creating raving fans by providing extra-mile service
Follow up on open proposals as needed.
Keep the showroom, office and warehouse organized and presentable.
Lead the development, management & delivery of local marketing tactics.
Resolve customer conflicts.
Answer phone calls.
Lead and implement local marketing efforts as needed.
Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in local events and home shows.
Meet with sales staff to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce/production board daily with status of job and upcoming schedule.
As a job is landed and produced, complete the job costing form with the pertinent details.
Accurately update QuickBooks daily for all income and expenses.
Track, prepare, and manage timely payment of business-related expenses.
Attend weekly meetings with the owner at scheduled times.
Work weekly and monthly to meet goals.
Make decisions and act in accordance with Floor Coverings International's core values and mission.