Marketing and Communications Senior Associate
About The Position
Join the Marketing Research team as a Senior Associate in the Insights Center of Excellence. The role translates complex customer and consumer signals into actionable insights that shape business strategy. It leads qualitative and quantitative research projects and market research vendor partnerships end-to-end, synthesizes findings, identifies insights for business partners, and champions the voice of the customer. The position uses a broad range of research methodologies, manages multiple projects, and engages with stakeholders in a fast-paced, high-visibility environment. It offers an opportunity to apply project management skills and a passion for research and consumer insights to improve decision-making and customer experiences.
Requirements
- At least 4 years of experience in market or consumer research.
- Independent and self-motivated, with the ability to create structure and direction amid ambiguity.
- Experience managing projects and project teams and working with stakeholders and research vendors to achieve shared objectives.
- Strong communication, interpersonal, and project management skills.
- Analytical and conceptual thinking, with the ability to understand systems and processes.
- Proactively seek guidance, clarification, and feedback from others.
- BA/BS degree required.
Nice To Haves
- Master’s degree in Marketing Research or a related field.
- Experience with Financial Services.
Responsibilities
- Understand project stakeholders’ goals and needs while centering the goals and needs of end-users.
- Select and manage research vendors to deliver research on time and on budget.
- Manage multiple projects and workstreams concurrently.
- Synthesize research findings and create relevant, revealing, and inspiring reports.
- Prepare presentation materials for senior management.
- Deliver recommendations confidently while considering diverse stakeholders.
- Champion the voice of the customer within the business and across functions.
- Actively contribute to strategy discussions.
- Escalate project issues and risks appropriately and drive them to resolution by proactively identifying potential obstacles and solutions.
- Identify and document best practices and drive their implementation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
