Market Service Manager - UniFirst
About The Position
UniFirst is seeking a Market Service Manager to oversee all aspects of the service department and help retain customers. The manager recruits, leads, trains, and develops Route Service Managers, Route Service Supervisors, and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The role focuses on customer satisfaction, account growth, and profitability for the location, while working with the location management team to provide effective customer service and product programs. The position involves building customer relationships and negotiating contract renewals. UniFirst describes its culture as family-oriented and notes that the role has no nights or weekends. Individuals who drive personal vehicles for business must meet UniFirst’s minimum auto insurance requirements.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Ability to problem-solve and handle a variety of customer service situations.
- Ability to negotiate, train, coach, and lead a team.
- Strong computer proficiency, including MS Office.
- Excellent verbal and written communication skills.
- At least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Individuals driving personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
- Lead a team of service personnel, including Route Service Managers, Route Service Supervisors, and Route Service Representatives.
- Build strong customer relationships and improve the team’s customer satisfaction performance.
- Collaborate with the location management team to provide customer service and product programs.
- Negotiate customer contract renewals.
- Support customer retention, account growth, and location profitability.
Benefits
- 401(k) with company match
- Profit sharing
- Health insurance
- Employee assistance program
- Life insurance
- Paid time off
- Direct payroll deposit
- Tuition reimbursement
- 30% employee discount
- Employee referral bonuses
- Skills training
- Career mobility and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
