Market Response Representative

Momentive

21h•Remote

About The Position

The Market Response Representative (MRR) is a critical member of the Momentive marketing team and often the first point of contact for new prospects and customers. In this role, you will play a vital part in creating positive first impressions, qualifying interest, and ensuring inquiries are routed quickly and accurately. The ideal person for this role is a self-motivated, goal-oriented, highly organized, and process-driven individual who is obsessed with obliterating monthly, quarterly, and yearly goals. You are a self-starter who is patient, resilient, resourceful, and understands that prospect nurturing is both art and science. You understand that results are commensurate with effort, activity, and high-quality communication—writing, calling, and listening. It’s important that you like interacting with people and solving problems.

Requirements

Bachelor’s degree preferred.
1-2 years of inside sales, business development, or marketing experience preferred.
Experience with cold calling is a plus.
1-2 years of experience using Salesforce CRM to manage leads, contacts, and opportunities.
A professional phone presence and excellent verbal and written communication skills.
Strong work ethic, personal accountability, and the ability to thrive in a fast-paced environment.
Excellent time management skills and the ability to prioritize effectively.
A desire for continuous learning and self-improvement.
Strong critical thinking, active listening, and problem-solving skills.

Responsibilities

Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up.
Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records.
Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps.
Serve as a trusted resource to prospects by answering initial questions, positioning Momentive’s value, and building interest in the right solution.
Conduct outbound calls and targeted email follow-ups to re-engage warm leads and accelerate them through the funnel.
Capture, maintain, and expand accurate records in Salesforce CRM by logging activities, updating prospect data, and tracking engagement.
Stay current on Momentive’s products, services, and messaging to effectively answer questions and position our solutions.
Support the sales process by preparing leads for smooth handoffs and assisting with early-stage sales cycle tasks.
Analyze and synthesize lead and prospect data from multiple sources to provide insights and recommendations to marketing and sales leadership.
Develop a working knowledge of the end-to-end marketing and sales process to help identify opportunities for continual improvement.