Direct Response Representative

Genesys•Durham, NC

4d•Hybrid

About The Position

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Drive early-stage revenue growth by converting high-intent inbound demand into qualified opportunities while shaping how organizations evaluate modern customer experience technology. This role plays a critical part in engaging French-speaking prospects, ensuring high-quality interactions that build trust and accelerate decision-making. At Genesys, we enable organizations to deliver empathetic, AI-powered experiences through the Genesys Cloud platform, and this position is essential in connecting with global customers from the very first interaction. You will own the strategic qualification of inbound leads, particularly across French-speaking markets, and identify growth opportunities within target accounts. Partnering closely with sales and marketing, you will improve conversion rates and structure the early stages of the sales cycle. This role provides direct exposure to international sales initiatives and builds a strong foundation for future direct sales roles.

Requirements

Professional fluency in both French and English, written and spoken, with the ability to lead complex business conversations in both languages
Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience including military service
Strong communication skills with the ability to engage international professional audiences
Proficiency with digital tools, CRM systems, and sales enablement platforms
Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
Demonstrated ability to collaborate effectively within cross-functional teams
Intellectual curiosity and willingness to learn new technologies and sales methodologies
Strong organizational and time management skills
Interest in building a long-term career in sales

Nice To Haves

Internship or early experience in sales, customer service, or lead generation, ideally in a bilingual environment
Exposure to French-speaking markets or international customers
Familiarity with SaaS solutions, cloud platforms, or customer experience technologies
Experience with CRM systems such as Salesforce or similar tools
Demonstrated ability to meet or exceed performance goals in academic or professional settings

Responsibilities

Convert inbound leads, including French-speaking prospects, into qualified opportunities to accelerate pipeline growth
Conduct consultative conversations in both French and English to uncover business needs and decision drivers
Align customer needs with Genesys Cloud capabilities to drive measurable value
Deliver impactful demonstrations tailored to both French-speaking and English-speaking audiences
Partner with sales teams to ensure seamless opportunity handoff and maintain pipeline momentum
Expand engagement within target accounts by building relationships with international stakeholders
Track and optimize key performance metrics, including conversion rates and responsiveness
Maintain consistent follow-up to accelerate deal progression and deepen customer relationships