Market Operations Leadership Development Program - New Graduate

Carvana • Atlanta, GA

4d

About The Position

Carvana’s 12- to 18-month Market Operations Leadership Development Program is designed for recent graduates and starts in the Market Operations Customer Advocate role. Participants gain hands-on experience across Carvana’s operations, including last-mile delivery locations, car vending machines, and new car showrooms, with the goal of moving into an operations leadership role. Every six months, participants apply what they have learned through mentorship and coursework and work toward certification in a different area of Carvana’s operations.

The program begins with creating memorable customer experiences on the driveway or at a car vending machine. Participants use Carvana’s AI, products, and systems; learn how vehicles, haulers, and people move through the fulfillment operation from first mile to last; drive Carvana car haulers to deliver vehicles; and work across the operation, from the detail bay to the driveway. The program also develops leadership skills and credentials for future opportunities in fast-growing operations.

The program has a January 2027 start date. Applicants must pass a drug test, obtain a DOT Medical Card, be at least 21 years old, hold a valid driver’s license, and be able to read, write, speak, and understand English. The role is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree earned within the last three years.
• At least 21 years of age.
• Valid driver’s license.
• Must pass a drug test and obtain a DOT Medical Card.
• Ability to read, write, speak, and understand English.
• Ability to perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles onto haulers, indoors and outdoors, with occasional exposure to inclement or extreme weather.
• Ability to walk or stand and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Not eligible for visa sponsorship.

Nice To Haves

• Interest in customer-focused, technology-forward, fast-growing and complex operations.
• Curiosity about how a company operates end to end.
• Interest in a structured program with a defined pathway into operations leadership.
• Appreciation for building a strong foundation through hands-on experience.

Responsibilities

• Create memorable customer experiences on the driveway or at a Carvana car vending machine.
• Use Carvana’s AI, products, and systems to learn how a car moves from click to customer.
• Learn how the fulfillment operation coordinates cars, haulers, and people from first mile to last mile.
• Drive Carvana car haulers to deliver vehicles and provide customers with a memorable experience.
• Work hands-on across the operation, including the detail bay and driveway.
• Complete mentorship and coursework and pursue certification in different areas of Carvana’s operations every six months.
• Develop leadership skills and credentials in preparation for an operations leadership role.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Annual grants of Carvana shares.
• Employee Stock Purchase Plan discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level