Market Operations Leadership Development Program - New Graduate

Carvana • Tolleson, AZ

6d

About The Position

Carvana’s 12- to 18-month Leadership Development Program begins in the Market Operations Customer Advocate role and is designed to prepare participants for an operations leadership role at a last-mile delivery location, car vending machine, or new-car showroom. Participants apply learning through mentorship and coursework, with certification in different areas of Carvana’s operations every six months. The program provides hands-on experience across the operation, from vehicle detailing and the driveway customer experience to fulfillment systems and delivery. Participants learn to use Carvana’s AI, products, and operational systems; understand how vehicles, haulers, and people move through the fulfillment process; and may drive a Carvana car hauler to deliver vehicles. The program is intended to build leadership skills and credentials for future operations leadership opportunities.

Requirements

• Bachelor’s degree earned within the last three years.
• Ability to perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles onto haulers, indoors and outdoors, with occasional exposure to inclement or extreme weather.
• Ability to walk or stand and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Must pass a drug test and obtain a DOT Medical Card.
• Must be at least 21 years old and possess a valid driver’s license.
• Must be able to read, write, speak, and understand English.
• The role is not eligible for visa sponsorship.

Responsibilities

• Create memorable customer experiences on the driveway or at a Car Vending Machine.
• Use Carvana’s AI, products, and systems to learn how a vehicle moves from online purchase to customer delivery.
• Learn how fulfillment operations coordinate vehicles, haulers, and people from first mile to last mile.
• Drive a Carvana car hauler to deliver vehicles and provide a customer experience.
• Perform hands-on work across the operation, including the detail bay and driveway.
• Learn and work at Carvana Car Vending Machines.
• Complete mentorship, coursework, and certifications in different areas of operations approximately every six months.
• Develop leadership skills for a future operations leadership role.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• 100% company-paid healthcare premiums.
• Dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days during the first year, increasing to 20 days thereafter.
• Annual grants of Carvana shares.
• Employee Stock Purchase Plan discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level