Market Operations Leadership Development Program - New Graduate

Carvana • Atlanta, GA

5d

About The Position

Carvana’s 12- to 18-month Leadership Development Program begins in the Market Operations Customer Advocate role and is designed to prepare new graduates for an operations leadership role at a last-mile delivery location, Car Vending Machine, or new car showroom. Participants build experience through hands-on work, mentorship, and coursework, applying what they learn every six months to become certified in different areas of Carvana’s operations.

The program starts with creating memorable customer experiences on the driveway or at a Car Vending Machine. Participants learn the systems and processes involved in moving a car from online purchase through delivery, develop an understanding of fulfillment operations across the first and last mile, and gain practical experience throughout the operation, including the detail bay and driveway. The role may involve driving Carvana’s car hauler to deliver vehicles and working at Car Vending Machines. The program is intended to build the knowledge, skills, and credentials needed for future operations leadership opportunities.

Requirements

• Bachelor’s degree earned within the last three years.
• Must be at least 21 years of age.
• Must possess a valid driver’s license.
• Must pass a drug test and obtain a DOT Medical Card.
• Must be able to read, write, speak, and understand English.
• Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto haulers, indoors and outdoors, with occasional exposure to inclement or extreme weather.
• Ability to walk or stand and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.

Nice To Haves

• Interest in customer-obsessed, technology-forward, fast-growing operations.
• Curiosity about how a company operates end to end.
• Interest in a structured program with a defined path into operations leadership.
• Value for building a strong foundation of knowledge through hands-on experience.

Responsibilities

• Create memorable customer experiences on the driveway or at a Car Vending Machine.
• Learn and use Carvana’s AI, products, and systems involved in moving a car from purchase through delivery.
• Learn how fulfillment operations move cars, haulers, and people across the first and last mile.
• Develop the skills needed to lead a fulfillment operation.
• Drive Carvana’s car hauler to deliver vehicles and provide a customer experience.
• Gain hands-on experience across the operation, including the detail bay and driveway.
• Work at Car Vending Machines.
• Participate in mentorship and coursework and pursue certification in different areas of Carvana’s operations every six months.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• 100% company-paid healthcare premiums.
• Dental benefits.
• Vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Annual Carvana Shares grants to team members.
• Employee Stock Purchase Plan discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level