Market Manager I

Norway Savings Bank Opportunties • Portland, ME

7d • Onsite

About The Position

Norway Savings Bank is seeking an experienced and motivated Market Manager to oversee the success of its Portland branches, branch teams, customer experience, and community engagement. The Market Manager leads, develops, and motivates employees to meet business development and customer service goals; collaborates with other business lines to identify sales and service opportunities; and contributes to branch and Bank growth and financial performance. The position supports a high-achievement, team-oriented culture.

The role is accountable for customer service, branch growth, sales, lending, and human resources. It includes coaching staff, building customer and community relationships, supporting deposit and loan growth, representing the Bank in community activities, processing retail loans, and partnering with Human Resources on hiring, onboarding, performance management, and employee development.

The position requires availability for a Saturday morning rotation. Working conditions are generally pleasant and comfortable, with minimal exposure to injury or other hazards. Physical effort includes lifting up to 35 pounds; reaching, twisting, bending, pushing, and pulling; standing for extended periods; regular freedom of movement; and handling materials and supplies. Essential functions must be performed unaided or with a reasonable accommodation determined by management.

Requirements

• Four-year degree or equivalent work experience.
• 3–5+ years of retail banking or management experience.
• Ability to train, coach, and mentor others.
• Demonstrated personal sales success.
• Strong consumer and mortgage lending experience.
• Demonstrated business development skills.
• Demonstrated success leading a team.
• Strong interpersonal, verbal, and written communication skills.
• Exemplary customer service skills with internal and external customers.
• Strong organizational skills and ability to multitask.
• Knowledge of policies, procedures, and bank operations.
• Availability for a Saturday morning rotation.

Responsibilities

• Ensure positive customer experiences and hold the team accountable to the Bank’s customer service standards.
• Address or resolve customer inquiries and issues in a timely manner.
• Promote an inclusive, collaborative, high-achievement team culture and lead by example.
• Cultivate deposit growth and retention of market share, and contribute to loan portfolio growth.
• Monitor market trends and competing bank products and deposit rates to retain and grow customer wallet share.
• Model relationship-building skills and coach staff to retain market share and grow customer relationships.
• Lead business development activities and develop ongoing relationships with centers of influence.
• Bring new customers to the Bank and grow existing customer relationships across business lines.
• Represent the Bank in the community through volunteer activities, Bank-sponsored events, organizations, and trade shows.
• Coach the team to achieve sales objectives by communicating enhanced sales strategies.
• Serve as the primary contact for incoming loan inquiries, process retail loans, and refer customers to appropriate business lines when applicable.
• Participate regularly in Retail Loan Committee meetings.
• Mentor new Branch and Market Managers.
• Partner with HR to hire and onboard team members, with a focus on retention and diversity, equity, and inclusion.
• Support employee success through ongoing performance and development coaching and recognition.
• Oversee performance management, including evaluations, salary adjustments, and employee relations in collaboration with HR partners.

Benefits

• 160 hours of paid time off per year, increasing with longevity.
• 48 hours of paid sick time per year.
• 11 paid holidays.
• Top-tier full insurance benefits.
• 401(k) with employer matching and contributions.
• Tuition reimbursement.
• Employer HSA contributions.
• Comprehensive wellness program, including complimentary health coaches, on-site gyms, and monetary incentives for reaching wellness goals.
• Valued work-life balance.
• A hands-on team committed to employee growth and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager