Assistant Market Manager Tier I

C Spire•Brookhaven, MS

About The Position

The Assistant Market Manager serves as the second-in-command of the market, supporting the Market Manager in the operations, sales, and services of retail stores within the assigned area. The role assumes full responsibility for the market in the Market Manager’s absence or at their direction, ensuring strong store performance, customer experience, and employee development. It plays a key part in driving revenue, maintaining compliance, managing operations, and delivering customer experiences. This role is described as an introduction to retail leadership and a springboard to Market Manager and other senior leadership opportunities.

Requirements

At least one year of sales and/or customer service experience in telecommunications or a related industry.
Strong planning, analytical, and problem-solving skills.
Ability to work with urgency in a technology-driven environment and a passion for learning new trends.
Demonstrated ability to lead a sales team and manage store performance while maintaining a high-quality customer experience in a fast-paced environment.
Ability to work some evenings and Saturdays.
Ability to stand for long periods.
Ability to lift at least 40 pounds of material.
Ability to stand while using a computer keyboard and/or mouse and viewing a computer screen.

Nice To Haves

Prior management experience.
Two or more years of retail sales experience with demonstrated leadership ability in a performance-compensation environment.
A proven track record of increasing levels of responsibility.
A college degree.

Responsibilities

Provide leadership and oversight for retail operations as market owner in the Market Manager’s absence or at their direction.
Assist the Market Manager in leading the sales team to achieve or exceed gross, deactivation, and net sales goals.
Cross-train and develop staff skills, including succession planning, and support hiring, training, and performance feedback.
Ensure customers are helped promptly using an “all hands on deck” approach and other methods to meet wait-time goals.
Monitor compliance with corporate policies and procedures and ensure markets meet or exceed Retail Audit performance standards.
Oversee market inventory processes so stores remain stocked, organized, and compliant.
Manage employee scheduling, attendance, and overtime, including use of the Kronos timekeeping system, to optimize customer experience.
Take responsibility for retail store back-office operations to achieve daily and long-term goals.
Perform additional duties as assigned.

Benefits

Competitive compensation package.
Blue Cross Blue Shield health insurance.
Dental coverage.
Tuition assistance programs.
Complimentary wireless service and device for team members in the wireless footprint.
401(k) match.
Teladoc telemedicine.
WellBeacon Wellness Program.
Paid talent referral opportunities.
Tailored learning paths for every position. Occasional overnight travel may be required.