Market Manager, U.S. Community Relations
About The Position
The Market Manager, U.S. Community Relations (USCR), is a key member of Citi’s Community Investing and Development (CID) team. CID advances economic opportunity through impact investing, employee volunteerism, Citi Foundation philanthropy, and fulfillment of U.S. regulatory priorities, including the Community Reinvestment Act (CRA). Reporting to the USCR West Regional Lead, the Market Manager represents Citi in assigned Midwest markets, including Chicago, and serves as a key connector between the firm and community stakeholders. The role advances community development and CRA priorities through strategic partnerships and local execution of CID and firmwide initiatives, helping position Citi as a trusted and impactful community partner.
Requirements
- Bachelor’s degree required.
- 7+ years of experience in community engagement, community development, public policy, philanthropy, government affairs, or public-private partnerships.
- Strong knowledge of affordable housing, financial inclusion, workforce development, economic mobility, and related community issues.
- Proven project management, stakeholder engagement, relationship management, analytical, and problem-solving skills.
- Exceptional written, verbal, presentation, and public speaking abilities, with experience engaging executive, community, and nonprofit stakeholders.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and AI-enabled tools, with the ability to quickly learn new technologies.
- Demonstrated ability to align community initiatives with business, reputational, and regulatory objectives.
- Experience building cross-sector partnerships that drive measurable community outcomes.
- Deep understanding of the social, economic, and political landscape across Illinois and the Midwest.
- Willingness to travel domestically as needed.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Support CRA priorities through community development service delivery, stakeholder engagement, documentation, reporting, and adherence to regulatory and firm requirements.
- Build and maintain strategic relationships with community, nonprofit, and civic leaders in assigned markets.
- Collaborate with Government Affairs, the Citi Foundation, and lines of business to strengthen community partnerships, deepen stakeholder engagement, and connect Citi’s resources and expertise to local community needs.
- Represent Citi at external meetings, conferences, community events, and civic forums to strengthen relationships, elevate the firm’s visibility, and advance strategic objectives.
- Design and execute stakeholder convenings, sponsorship activations, executive engagements, and thought leadership opportunities that promote dialogue and highlight Citi’s commitment to local communities.
- Serve as the local market activation lead for CID and firmwide initiatives, including financial education programs, Global Community Day, Blueprint for Housing Opportunity activations, and other strategic community programming.
- Generate community intelligence, stakeholder insights, and market analysis to inform strategic planning, community investment decisions, and external engagement strategies.
- Identify, assess, and escalate emerging community, reputational, and stakeholder risks while partnering with senior leadership and internal teams to develop mitigation strategies.
- Analyze program outcomes, stakeholder feedback, and community-related market trends to measure impact, identify opportunities, and drive continuous improvement.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off, including vacation, sick leave, and paid holidays
- Discretionary and formulaic incentive and retention awards may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
