Market Manager, Services

American Tower•Irvine, CA

12d

About The Position

American Tower is seeking a Market Manager, Services to execute and deliver its turnkey services offering within a defined geographical area. The position has direct oversight of soft-cost, pre-construction, and construction phases through integration and customer acceptance. The Market Manager leads an execution team of real estate project managers and construction managers and is responsible for delivery performance, customer communications, data integrity, resource planning, and financial goals in the assigned territory. The role is accountable for meeting or exceeding targets and building and maintaining customer relationships. Candidates must be located within 90 miles of Walnut Creek, California. Approximately 40% travel may be required.

Requirements

Bachelor’s degree in Business, Planning, Engineering, Real Estate, or Construction Management, or equivalent work experience.
Eight years of experience managing wireless network deployments.
Direct expertise in site acquisition, construction management, and commissioning and integration.
Experience leading wireless carrier deployments and broad working knowledge of the turnkey services process.
Strong understanding of customer systems, processes, project volume, and expectations at the operational-area level.
Expertise managing wireless site development professionals through network deployment projects.
Strong organization, planning, customer-facing communication, and presentation skills.
Ability to work effectively and professionally with different functional groups and employee levels.
Strong leadership skills, including the ability to drive and motivate a team, leverage data, and engage customers at all levels.
Self-motivated leadership, ability to influence and drive change, maintain customer relationships, and establish a positive culture.
Ability to travel approximately 40% as required.
Must be located within 90 miles of Walnut Creek, California.

Nice To Haves

Previous supervisory experience.

Responsibilities

Execute and deliver acquisition, zoning and permitting, and construction management for assigned projects in the defined area.
Oversee projects across a business line with services revenue in the assigned area.
Serve as the escalation point for mitigating and resolving issues, collaborating cross-functionally across the collocation process.
Perform deployment forecasting, workload analyses, and resource demand planning.
Allocate external and internal resources to maintain appropriate staffing ratios as work volumes fluctuate.
Implement employee onboarding and training plans that support business objectives.
Identify and vet vendor candidates; support negotiations, training, and onboarding; manage work allocation; conduct performance reviews; and support procure-to-pay activities, including timely and accurate purchase orders and payments.
Maintain deployment data integrity and accuracy and ensure forecast accuracy and adherence.
Manage deployment activities for assigned customers, including site acquisitions, due diligence, architectural and engineering services, zoning, permitting, project management, construction, deployment meetings, reporting, and closeout packages.
Work with internal and external customers to identify and resolve project delays, using data on aging, gap analyses, cycle-time metrics, master lease agreement fees, leases’ operating working capital, and customer invoicing at the operational-area level.
Recruit, performance-manage, and support the career development of Services Senior Project Managers, Senior Construction Managers, Project Managers, and Construction Managers.
Cultivate a collaborative team dynamic that meets business objectives.
Lead customer and vendor deployment meetings, establish team goals, and act as the escalation path for issue resolution within the assigned area.
Collaborate with peers and cross-functional teams supporting the services business.
Perform other duties as assigned.