Market Manager, Services

American Tower Africa•San Francisco, CA

13d

About The Position

American Tower is seeking a Market Manager, Services to execute and deliver its turnkey services offering within a defined geographical area. The role oversees soft-cost, pre-construction, and construction phases through integration and customer acceptance, and leads a team of real estate project managers and construction managers. The Market Manager is accountable for delivery performance, customer communications, data integrity, resource planning, financial goals, and customer relationships in the assigned territory. The position includes leading customer and vendor deployment meetings, establishing team goals, resolving escalated issues, and collaborating with peers and cross-functional teams. Candidates must be located within 90 miles of Walnut Creek, California. Approximately 40% travel may be required. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions. The company is headquartered in Boston, Massachusetts, is publicly traded on the NYSE, and is a Fortune 500 company. American Tower is an equal opportunity employer. The position offers a base salary range for U.S.-based candidates, though the range is not included in the provided posting. It is also eligible for an annual bonus, an annual equity award, and participation in the Employee Stock Purchase Plan. The benefits package includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness.

Requirements

Bachelor’s degree in Business, Planning, Engineering, Real Estate, or Construction Management, or equivalent work experience.
Eight years of experience managing wireless network deployments, preferably with direct expertise in site acquisition, construction management, and commissioning and integration.
Experience leading wireless carrier deployments and broad working knowledge of the turnkey services process.
Strong understanding of customer systems, processes, project volume, and expectations at the operational-area level.
Expertise managing wireless site development professionals through network deployment projects.
Self-motivated leadership, with the ability to influence and drive change, maintain customer relationships, and establish a positive culture.
Strong organizational, planning, customer-facing communication, and presentation skills.
Ability to work effectively and professionally with different functional groups and employee levels.
Strong leadership skills, including the ability to motivate a team, leverage data, engage customers at all levels, and drive results.
Must be located within 90 miles of Walnut Creek, California.
Approximately 40% travel may be required.

Nice To Haves

Previous supervisory experience.

Responsibilities

Execute and deliver acquisition, zoning and permitting, and construction management for assigned projects and oversee services revenue in the defined area.
Act as the escalation point for mitigating and resolving issues and collaborate across functions to deliver results through the collocation process.
Perform deployment forecasting, workload analyses, and resource demand planning.
Allocate internal and external resources to maintain appropriate staffing ratios as work volumes change.
Implement onboarding and training plans to help employees meet business objectives.
Identify and vet vendor candidates; support negotiations, training, and onboarding; manage work allocation; conduct performance reviews; and support procure-to-pay activities, including timely and accurate purchase orders and payments.
Own deployment data integrity and accuracy and ensure forecast accuracy and adherence.
Manage deployment activities for assigned customers, including site acquisitions, due diligence, architectural and engineering services, zoning, permitting, project management, construction, deployment meetings, reporting, and closeout packages.
Work with internal and external customers to identify and resolve project delays, using data on aging, gap analyses, cycle-time metrics, master lease agreement fees, leases’ operating working capital, and customer invoicing at the operational-area level.
Recruit, performance-manage, and support the career development of Services Senior Project Managers, Senior Construction Managers, Project Managers, and Construction Managers.
Cultivate a collaborative team dynamic that meets business objectives.
Perform other duties as assigned.