Market Information Technology Manager

Marriott•Tampa, FL

5d•$35 - $56

About The Position

The IT Manager verifies that the property IT landscape safely, securely, and effectively supports business goals. The role provides escalated support for property IT infrastructure and hardware, including repairs, installations, and system maintenance at designated properties. The IT Manager assists the Area IT Manager with identifying and forecasting future technology needs and provides input for capital expenditure proposals. The position collaborates with technology vendors to ensure property IT solutions meet the needs of guests, associates, owners, and property leaders. The IT Manager manages technology needs within budget targets, assesses the existing IT landscape, supports budget planning and technology investment proposals, and ensures compliance with Marriott International Policies and IT and Security Standards. The role provides end-user and infrastructure support, coordinates vendors and technology projects, assists with disaster recovery and business continuity, and conducts IT audits with recommendations for remediation.

Requirements

High school diploma or GED and 2–4 years of experience in Information Technology or a related professional area; or a two-year degree in Business Administration, Information Technology, or a related major and two years of related experience; or a four-year degree in Information Technology, Computer Science, or a related major.
Information technology and computer science skills applicable to property infrastructure, hardware, and escalated support.
Ability to support property IT infrastructure and hardware, including repairs, installations, and system maintenance.
Ability to assess technology assets and support security and compliance requirements.
Ability to prepare and present written and oral proposals, analyses, project plans, and cost models.

Nice To Haves

Prior hospitality system-related experience.
Professional certifications.

Responsibilities

Manage property technology needs within budget targets.
Assist or provide input to IT leadership on capital expenditures and department operating budgets, including anticipated project requirements and return on investment for technology investments.
Analyze and assess the property IT landscape and estimate necessary technology upgrades and improvements.
Evaluate and verify compliance with applicable Marriott International Policies.
Implement solutions to resolve IT discrepancies.
Order required personal computers, telecommunications equipment, local servers, and network equipment; process vendor invoices.
Conduct periodic inventories of applications and hardware and prepare reports for property management as requested.
Assess technology asset security and document and escalate identified security risks according to applicable policies.
Comply with technology-related vendor contracts.
Prepare and present proposals, analyses, project plans, and cost models in written or oral formats.
Provide customer service to property leaders and associates and respond to inquiries from customers, vendors, and peers.
Provide status reports, coordinate third-party vendor management, and provide escalation support.
Help ensure client technology needs are met.
Assist with technology-related disaster recovery and business continuity.
Provide technical guidance for assigned locations.
Escalate support requests for approved Marriott technology solutions and Request Center processes through the Tier Escalation process.
Provide escalation and guidance to properties regarding guest and associate internet access requirements.
Escalate problems through the direct supervisor, US/Canada IT Field, or Global IT resources as appropriate.
Image desktops; install software applications and patches; and map drives to servers and networks.
Move, add, or change PCs and peripherals, migrating data when necessary.
Perform routine desktop backups as scheduled or directed.
Provide end-user support.
Confirm technology security, including encryption and patch deployment, and technology compliance, including quarterly audit measures.
Support unit infrastructure such as servers, switches, routers, and access points, engaging appropriate Marriott IT or vendor resources.
Assist in creating and maintaining secure server environments and perform server backups and routine preventative maintenance.
Provide project support for corporate, regional, and property initiatives.
Execute hotel IT projects and manage vendor installations.
Conduct quarterly and annual IT audits and provide plans and recommendations to remediate identified deficiencies.
Provide guidance on compliance with Marriott IT and Security Standards.