Information Technology Manager

Harris County ESD 11•Klein, TX

3d•Onsite

About The Position

The IT Manager manages the District’s Information Technology department and is responsible for the reliability, security, and effectiveness of technology systems that support daily operations and 24/7 emergency medical services. The role provides leadership and direction to IT personnel, oversees cybersecurity and technology infrastructure, and manages external service providers. In collaboration with the Chief Operating Officer and department leadership, the IT Manager supports strategic technology planning, operational improvements, and implementation of solutions that meet the District’s current and future needs. The position oversees IT operations, technical support, infrastructure, cybersecurity, systems, applications, vendors, budgets, staffing, policies, disaster recovery, business continuity, projects, equipment lifecycles, performance measures, and service delivery. The IT Manager also coordinates technology integrations with external agencies, public safety partners, healthcare organizations, and other stakeholders. The role requires a bachelor’s degree in information technology or a related field, although years of experience may be considered in lieu of education. Qualifications include management and technical experience in networking, email systems, computer center and network operations, database administration, application development methodologies, scripting, IT project management, Windows and Linux environments, network administration, and cybersecurity frameworks. Experience with two-way radio communications, access control, and security monitoring systems is preferred. The employee must obtain NIMS ICS-100, 200, 700, and 800 within six months of employment, maintain a valid Texas driver’s license, and not have been excluded by the OIG from federally funded healthcare programs. Work takes place in office and server room environments at headquarters, with occasional exposure to outdoor elements, active public safety facilities, and vehicle interiors. Occasional after-hours or weekend work may be required for projects or emergencies. Physical requirements include lifting and carrying up to 50 pounds, occasional climbing, crouching, and working in tight spaces, frequent use of hand and power tools, and extended periods of standing, walking, or driving. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree in information technology or a related field; years of experience may be considered in lieu of education.
At least four years of previous management experience, preferably in healthcare or EMS.
At least five years of experience with system networking, Exchange email systems, computer center operations, and network operations, preferably in an emergency, 24/7/365 environment.
At least three years of hands-on expertise in database administration of Microsoft SQL Server 2000 and later versions, and other database systems.
Previous experience with application development methodologies and scripting.
Experience with IT project management methodologies, Windows and Linux environments, network administration, and cybersecurity frameworks, including NIST.
Strong communication, planning, and organizational skills, with the ability to manage competing priorities effectively.
Obtain NIMS ICS-100, 200, 700, and 800 within six months of employment.
Maintain a current, valid Texas driver’s license.
Must not have been excluded by the OIG from participating in federally funded healthcare programs.

Nice To Haves

Experience with two-way radio communications, access control, and security monitoring systems.
Management experience in healthcare or EMS.
Networking, Exchange, computer center, and network operations experience in an emergency, 24/7/365 environment.

Responsibilities

Manage and provide direction for the District's Information Technology department, including daily operations, technical support, infrastructure, cybersecurity, and technology services across departments and operations.
Collaborate with the Chief Operating Officer and department managers to develop technology strategies, establish priorities, and align IT initiatives with operational needs and long-term objectives.
Oversee the performance, security, and reliability of technology infrastructure, systems, and applications supporting 24/7 emergency medical services and Communications operations.
Lead the cybersecurity program, including risk management, incident response, security controls, and compliance with applicable regulatory requirements and the NIST Cybersecurity Framework.
Manage external IT vendors, consultants, and service providers, ensuring accountability for service quality, contractual obligations, and operational performance.
Coordinate technology integrations with external agencies, public safety partners, healthcare organizations, and other stakeholders.
Develop and manage departmental operating and capital budgets, including technology investments, vendor contracts, equipment replacement, and long-term infrastructure planning.
Collaborate with the COO in managing IT department staffing, recruitment, employee development, performance management, and departmental accountability.
Establish and maintain IT policies, standards, and procedures for technology management, information security, system access, and consistent service delivery.
Oversee disaster recovery and business continuity planning, including system redundancy, recoverability, and operational readiness for mission-critical systems.
Direct technology projects, system upgrades, infrastructure improvements, and equipment lifecycle management to ensure effective implementation, system performance, and minimal operational disruption.
Establish departmental performance measures and oversee IT service delivery, incident resolution, escalation of critical technology issues, and continuous improvement.
Perform other duties as assigned.