Information Technology Manager

Heritage Community Credit Union•Sacramento, CA

13d•$90,000 - $133,000•Hybrid

About The Position

The Information Technology Manager is responsible for the reliable day-to-day operation of Heritage Community Credit Union’s technology environment. Reporting to the Chief Information Officer, this hands-on technical leadership role combines direct user support, system administration, infrastructure maintenance, troubleshooting, and practical supervision of a small IT team. The manager serves as an escalation point for complex support needs, coordinates vendors, organizes daily IT work, and helps ensure issues are followed through to resolution. The role primarily focuses on operational execution, technical support, security, system administration, documentation, and service to employees. It may provide input on technology planning and includes leading smaller technical projects while assisting the CIO with larger projects. The position uses a hybrid work arrangement with required on-site and remote work and is based in the Sacramento area.

Requirements

Practical experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy, Microsoft Entra ID, and Windows endpoints.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, firewalls, switching, and network troubleshooting.
Experience with virtualization platforms such as VMware and with backup, recovery, monitoring, and endpoint-management tools.
Ability to troubleshoot hardware, operating systems, applications, authentication, permissions, certificates, network connectivity, and system integrations.
Experience supporting business-critical applications and working with software vendors to diagnose and resolve issues.
Working knowledge of cybersecurity fundamentals, including least privilege, multifactor authentication, patching, endpoint protection, vulnerability remediation, logging, and incident response.
Experience leading, supervising, or coordinating the work of a small technical team.
Strong service mindset and ability to explain technical issues clearly to nontechnical employees.
Organized and dependable, with the ability to balance interruptions, recurring operational work, and multiple active priorities.
Good judgment in escalating security, availability, vendor, or compliance concerns to the CIO.
Ability to work independently while collaborating effectively with employees, leadership, and external partners.

Nice To Haves

Five or more years of progressively responsible, hands-on IT support, system administration, or infrastructure experience is preferred.
Experience in a financial institution, credit union, bank, or other regulated environment is strongly preferred.
Familiarity with core banking and digital banking systems is a plus.
A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred; equivalent practical experience and relevant certifications will be considered.
Relevant Microsoft, CompTIA Network+, CompTIA Security+, VMware, or Cisco certifications are helpful but not required.

Responsibilities

Provide hands-on support for employee hardware, software, access, connectivity, printing, Microsoft 365, and line-of-business applications.
Serve as the primary escalation point for complex help desk and infrastructure issues, troubleshoot root causes, and follow issues through resolution.
Administer and maintain Windows servers, Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, file services, virtualization, and related infrastructure.
Monitor and support networks, firewalls, switches, wireless systems, VPN connectivity, internet services, and telecommunications, coordinating with vendors as needed.
Manage endpoint configuration, patching, software deployment, antivirus and endpoint protection, device inventory, and workstation replacement activities.
Support HCCU systems and integrations, including core banking, online and mobile banking, Salesforce, databases, third-party interfaces, and other financial-services applications.
Perform routine system administration, including account provisioning, permissions, certificate renewals, backups, scheduled maintenance, log review, and capacity checks.
Coordinate and validate backups, recovery procedures, disaster recovery technology, and system availability; participate in recovery testing and follow up on issues.
Apply cybersecurity controls, investigate suspicious activity, remediate vulnerabilities, and support compliance obligations such as GLBA and PCI DSS.
Plan and execute smaller upgrades, migrations, equipment replacements, and technical improvements while assisting the CIO with larger projects.
Maintain technical documentation, diagrams, inventories, procedures, support records, and change information.
Supervise a small IT team by assigning daily work, reviewing open issues, removing roadblocks, coaching employees, and reinforcing responsive customer service.
Coordinate support cases and technical work with managed service providers, software vendors, and other third parties, and verify issues are resolved.
Act as the IT lead for projects by coordinating technical tasks, troubleshooting issues, working with vendors, and helping ensure successful implementation.
Communicate outages, maintenance, risks, and issue status clearly to employees and leadership.
Remain hands-on and personally assist with tickets, maintenance, installations, troubleshooting, and after-hours support when necessary.