Information Technology Manager

State of Utah • Salt Lake City, UT

6d • Onsite

About The Position

The Information Technology Manager leads the daily operations of the Trust Lands Administration’s Information Technology group and translates agency technology priorities into delivered work. The role directs two developers/analysts, two operations/support staff, and an IT intern. It balances ongoing operational needs—including support tickets, software bugs, maintenance, and security—with delivery of priority projects and required IT services for internal staff and other stakeholders.

This is a hands-on technical and people leadership role. The manager sets expectations, keeps work visible, holds staff accountable for results and timelines, and adapts project work as priorities change. The manager also serves as a trusted advisor to the Technology Director, providing candid progress updates and raising issues requiring executive attention early.

The position is based on-site at the Trust Lands Administration’s Salt Lake City office and is not remote. Applicants must reside in Utah. The role requires successfully passing a criminal history check; no drug test is required.

Requirements

• Enthusiastic support for the Trust Lands Administration’s mission to generate revenue for trust beneficiaries.
• Experience supervising or leading technical staff, including assigning work, setting expectations, and holding people accountable for results.
• Demonstrated record of delivering software or IT projects on schedule and managing competing priorities between project work and ongoing support.
• Experience managing IT operations in a mixed Windows/Linux and cloud environment.
• Experience with agile software development practices.
• Excellent communication skills, including translating technical concepts for non-technical audiences and raising difficult issues constructively with leadership.
• Ability to work cooperatively with peers and other groups to share staff and resources.
• Strong analytical and problem-solving skills.
• Must reside in Utah.
• Must successfully pass a criminal history check.

Nice To Haves

• Experience with Microsoft Entra ID and Active Directory.
• Experience with Java and the Spring Framework, Apache Tomcat, and Node.js.
• Experience with JavaScript and Vue.js.
• Experience with Microsoft SQL Server.
• Experience with the M-Files Document Platform.
• Experience with Git (GitHub), Asana, and Jira.
• Experience with Google Cloud Platform, Microsoft Azure, and other cloud platforms.
• Experience with ESRI products, including ArcGIS Server and ArcGIS Pro.
• Bachelor’s degree or higher in a related field.

Responsibilities

• Translate agency and Technology Director priorities into work plans, assignments, and deadlines for IT staff.
• Balance priority project work with day-to-day demands such as support tickets and software bugs.
• Direct work and allocate staff time across projects and agency groups, including GIS, as priorities shift.
• Plan, schedule, and track project work, including development of a new agency system for managing ownership and contracts, using agile practices and defined milestones.
• Deliver projects on time through realistic estimates, regular status checkpoints, and early identification of risks and blockers.
• Set staff performance expectations, evaluate performance, address concerns, recognize strong work, and mentor staff in their skill development.
• Oversee day-to-day IT operations, including systems administration, help desk response, and application support.
• Ensure tickets are triaged, prioritized, and resolved transparently in alignment with performance metrics.
• Maintain system availability and security consistent with agency performance goals, and coordinate maintenance, monitoring, and upgrades to minimize disruption.
• Oversee support, bug resolution, and maintenance for key business applications.
• Work with developers to plan, test, and deploy development and enhancements while protecting production stability; contribute to architecture and code review as needed.
• Ensure infrastructure and security planning and maintenance follow best practices, including backup and disaster recovery readiness.
• Review access controls, policies, and procedures for compliance; monitor applicable compliance requirements for cloud and hosted services and bring them to the Technology Director’s attention.
• Advise the Technology Director on priority status, staff capacity, and risks, and promptly communicate issues requiring leadership attention with clear options and recommendations.
• Explain technical issues and trade-offs clearly to non-technical audiences.
• Manage day-to-day vendor relationships, licenses, and contracts for IT hardware, software, and cloud services; provide technical input to the Technology Director, who leads software procurement and policy compliance review.
• Collaborate with external partners, such as State DTS, security providers, and consultants, to support seamless integration and service.
• Work with the Technology Director and GIS Manager to implement agency IT initiatives and report progress toward strategic goals.

Benefits

• Full benefits package eligibility.
• Job stability within a well-established organization.
• Career growth, valuable skill development, and leadership opportunities within a large organization.
• Meaningful work benefiting the community and supporting organizational goals.
• Supportive work environment emphasizing cooperation, strong work ethics, and mutual support.
• Work/life balance is described as an important part of the organization’s culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager