Information Technology Manager

City of Port Hueneme•Port Hueneme, CA

About The Position

Under administrative direction of the Deputy City Manager, the Information Technology Manager manages, supervises, and coordinates the activities and operations of the Information Technology Division, including computer systems and software, data communications, operating systems, and other technological applications. The position coordinates assigned activities with other divisions, departments, and outside agencies, and provides highly responsible and complex administrative support to the Deputy City Manager. The Manager oversees IT staff, service delivery, budgets, systems, networks, vendors, and technology projects. The role develops and administers division goals, policies, and procedures; oversees cybersecurity, disaster recovery, and business continuity programs; and works with Police Department personnel and other public safety stakeholders to ensure technology supports law enforcement and emergency-response needs. The position also provides city-wide technology support and training, prepares reports and correspondence, and performs after-hours responsibilities as assigned.

Requirements

Bachelor’s degree from an accredited college or university, with major coursework in computer science, management information systems, or a closely related field.
Six years of progressively responsible information systems experience, including two years of administrative and supervisory responsibility.
Valid California driver’s license and satisfactory driving record.
Knowledge of information technology program operations, services, and activities; program development and administration; budget preparation and administration; and staff supervision, training, and evaluation.
Knowledge of computer systems, programs, software, networks, technologies, technical information systems support, hardware and software installation and troubleshooting, LAN operations, and personal computer components.
Knowledge of record-keeping principles and applicable federal, state, and local laws, codes, and regulations.
Ability to manage a comprehensive IT program and oversee, direct, and coordinate lower-level staff.
Ability to select, supervise, train, and evaluate staff; develop division goals and procedures; and prepare and administer budgets.
Ability to use office and automated information systems equipment, including computers, printers, and servers.
Ability to provide technical support; install, troubleshoot, and maintain hardware, software, and related peripheral equipment; and diagnose and correct system and network problems.
Ability to assist system users, make decisions and independent judgments, organize and prioritize work, and manage multiple priorities.
Ability to maintain records, prepare reports, and understand technical manuals, instructions, drawings, sketches, and graphs.
Ability to interpret instructions, adapt methods and standards to assigned objectives, and exercise sound judgment and creativity.
Ability to analyze problems, identify alternatives, anticipate consequences, implement recommendations, and research and evaluate service delivery methods.
Ability to communicate clearly and concisely and establish effective working relationships.

Responsibilities

Manage the Information Technology Division’s services and activities, including computer systems, software, data communications, operating systems, and other technology applications.
Research technology products, equipment, and vendors.
Develop and implement program goals, objectives, policies, and priorities; recommend and administer policies and procedures.
Monitor and evaluate service delivery methods and staffing levels.
Plan, direct, coordinate, and review IT staff work; assign projects and evaluate work products and procedures.
Select, train, motivate, and evaluate IT personnel; address deficiencies and implement discipline or termination procedures.
Develop and implement the City’s cybersecurity program, including policies, standards, controls, risk assessments, vulnerability management, threat monitoring, security testing, and compliance activities.
Develop and deliver employee cybersecurity awareness and training programs.
Develop, maintain, and test IT disaster recovery and business continuity plans, including backups, system restoration, and recovery procedures.
Collaborate with Police Department personnel and public safety stakeholders on technology systems supporting law enforcement, emergency response, information sharing, and continuity of essential services.
Oversee the administration, maintenance, integration, security, and technical support of public safety technology systems, as applicable.
Oversee and participate in preparing and administering the division budget, forecasting funding needs, monitoring and approving expenditures, and implementing adjustments.
Oversee and participate in maintaining, troubleshooting, and upgrading the City’s computer network, including firewall protections and network backups.
Analyze system failures and problems and make hardware and software recommendations.
Protect City business-sensitive information through prevention, detection, and removal of virus and spyware software.
Provide or oversee city-wide computer-related training.
Develop requests for proposals, evaluate proposals, and negotiate with vendors for products and services.
Diagnose and resolve complex hardware and software problems affecting the network.
Evaluate, test, and implement new equipment and software.
Manage the City’s file, internet, and intranet servers and related hardware and system software upgrades.
Serve as the IT Division liaison with other divisions, departments, and outside agencies; negotiate and resolve sensitive or controversial issues.
Provide staff assistance to the Deputy City Manager, prepare and present staff reports and correspondence, conduct organizational and operational studies, and recommend program or policy changes.
Attend professional meetings and maintain awareness of developments and trends in information technology.
Perform after-hours responsibilities as assigned and other related duties.