Market I Lead Attendant - FT

Fort Sill Apache Companies•Lawton, OK

8d•Onsite

About The Position

The Market I Lead Attendant supports the day-to-day operation of the store, including product displays, directing and supervising team members, training, staffing coordination, and assisting with financial transactions as business needs require. The role helps ensure accurate deposits and change orders, manages inventory replenishment and delivery credits, and organizes sales displays as instructed by the C Store Manager. The Lead Attendant assists with budgeting and staffing plans, monitors the store budget, contributes to sales reporting and forecasting, and supports team member development, scheduling, evaluations, and performance management. The position requires effective collaboration with coworkers and regulatory personnel, adherence to casino policies and applicable regulations, and delivery of exceptional guest service. This role may require varying schedules—including days, evenings, overnight shifts, weekends, holidays, and on-call availability—to meet the needs of the hospitality and casino business. The selected candidate must pass a background check and drug screening and obtain a gaming license; after hire, the team member must obtain a local food handler permit.

Requirements

High school graduate.
Two years of retail store experience with a strong customer service orientation.
Knowledge, skills, and ability to use personal computers, point-of-sale systems, safety equipment, and cleaning equipment.
Knowledge of sanitation, guest service, and cash-control policies, practices, and protocols.
Ability and experience handling and counting large amounts of cash using currency and coin counters while maintaining accuracy in a fast-paced environment.
Strong written and oral communication skills and ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to follow detailed procedures and ensure accuracy in documentation and routine work.
Ability to present information clearly, interpret complex information, listen actively, and communicate with guests and team members.
Ability to maintain composure in stressful situations and deliver high-quality service, including handling service failures.
Ability to meet deadlines, take on additional responsibilities, and respond to situations as they arise.
Ability to use tact, maintain confidences, and foster an ethical work environment.
Ability to adapt to people with different styles, values, cultures, and backgrounds and build trusting working relationships.
Ability to work collaboratively, support group decisions, and coordinate with other departments.
Ability to operate department equipment, such as computers, printers, copy machines, fax machines, and telephones.
Pass a background check and drug-screening test and obtain a gaming license.
Obtain a local food handler permit after hire.
Work varying schedules and be available for weekends, holidays, events, peak seasons, and possible on-call duty.
Meet the physical demands of prolonged standing, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; occasional sitting, hand use, reaching, talking, and hearing; occasional lifting up to 50 pounds and pushing, pulling, or moving up to 100 pounds.
Meet the role’s vision requirements, including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Some college education or a technical certification.

Responsibilities

Maintain a positive attitude and represent Apache Casino Hotel’s core values and commitment to exceptional service.
Carry out daily store operations, including displaying goods, directing and supervising team members, training, managing team member coverage, and assisting with financial transactions as needed.
Prepare accurate deposits and change orders for processing at the vault.
Reorder inventory based on preset thresholds and handle delivery credits as needed.
Set up and organize sales displays as directed by the C Store Manager.
Assist the Manager with developing budgets and staffing needs based on real-time store activity; monitor performance against the budget to maximize revenue.
Assist with daily, monthly, and quarterly sales revenue reports and forecast sales based on industry, market, and seasonal promotions.
Support team member development, scheduling, annual evaluations, and performance management.
Work effectively with peers, team members, and regulatory agency personnel.
Understand and comply with the Eye, Hi, Goodbye program.
Maintain regular attendance and comply with casino policies, procedures, and applicable regulations.
Share advertising and promotional display concepts and suggest policies or strategies to attract customers and increase profits.
Perform other related duties as assigned by the C Store Manager or Assistant General Manager.