Market I Lead Attendant - FT (7017)

Fort Sill Apache Companies•Lawton, OK

About The Position

The Market I Lead Attendant supports the day-to-day operation of the store, including organizing merchandise displays, directing and supervising team members, training, and assisting with financial transactions as business needs require. The role helps maintain inventory, prepare deposits and change orders, support budgeting and staffing plans, and monitor sales and expenses. The Lead Attendant also assists with reporting, forecasting, scheduling, evaluations, and team member performance and development while providing exceptional guest service and complying with casino policies and regulations. The position requires regular attendance and may involve varying schedules, including days, evenings, graveyards, weekends, holidays, events, and peak seasons. Team members may reasonably be scheduled to work or be on call during these periods. The role involves prolonged standing and walking, occasional lifting of up to 50 pounds and moving or pushing/pulling up to 100 pounds, and exposure to foods, chemicals, latex, second-hand smoke, and varying noise and lighting. Candidates must pass a background check and drug screening and obtain a gaming license; after hire, they must obtain a local food handler permit.

Requirements

High school graduate.
Two years of retail store experience with a strong customer service orientation.
Knowledge, skill, and ability to use personal computers, point-of-sale systems, safety equipment, and cleaning equipment.
Knowledge of sanitation, guest service, and cash-control policies, practices, and protocols.
Experience and ability to handle and count large amounts of cash using currency and coin counters.
Ability to work in a fast-paced environment while maintaining accuracy.
Strong written and oral communication skills and ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to follow detailed procedures and ensure accurate documentation.
Ability to maintain a calm demeanor in stressful situations and deliver high-quality service.
Ability to work varying schedules, including days, evenings, graveyards, weekends, and holidays, and to be scheduled or on call during busy periods.
Must pass a background check and drug-screening test and obtain a gaming license.
Must obtain a local food handler permit following hire.
Must meet the role’s physical demands, including prolonged standing and walking and occasional lifting of up to 50 pounds and moving or pushing/pulling up to 100 pounds.

Nice To Haves

Some college or technical certification.

Responsibilities

Represent Apache Casino Hotel’s core values and mission by providing exceptional service and maintaining a positive attitude.
Carry out day-to-day store processes, including displaying goods, directing team member duties, supervising, training, and assisting with financial transactions as needed.
Prepare deposits and change orders accurately for processing at the vault.
Reorder product inventory based on preset threshold levels and handle delivery credits as needed.
Set up and organize sales displays as instructed by the C Store Manager.
Assist the Manager with developing future budgeting and staffing needs based on real-time store activity, and monitor operations to stay within budget and maximize revenue.
Help prepare daily, monthly, and quarterly sales revenue reports and forecast sales based on industry, market, and seasonal promotions.
Assist with team member development, scheduling, annual evaluations, and performance management.
Work effectively with peers, team members, and regulatory agency personnel.
Understand and comply with the Eye, Hi, Goodbye program.
Share ideas for advertising and promotional displays and suggest policies and strategies to attract customers and increase profits.
Perform other related duties assigned by the C Store Manager or Assistant General Manager.
Comply with casino policies and procedures and applicable federal, state, and local regulations.
Maintain a neat, clean, and well-groomed appearance and follow applicable uniform standards.
Use tact, maintain confidentiality, support an ethical and inclusive workplace, and collaborate with team members and other departments.
Operate equipment used in the department, such as computers, printers, copy machines, fax machines, and telephones.