Market I Attendant - PT (7016)

Fort Sill Apache Companies•Lawton, OK

About The Position

The Market I Attendant operates point-of-sale and food-preparation equipment, maintains food safety and cleanliness standards, stocks inventory, and provides a positive customer experience. The role requires regular attendance, adherence to casino and convenience-store policies and regulations, and compliance with the Eye, Hi, Goodbye program. The selected candidate must pass a background check and drug-screening test and obtain a food handler’s card. The position involves prolonged standing and regular use of hands and arms, as well as walking, climbing or balancing, and stooping, kneeling, crouching or crawling. The attendant must occasionally lift up to 35 pounds. The work environment includes travel between buildings and other areas as business requires, occasional exposure to fumes or airborne particles (including second-hand smoke), variable light-to-moderate noise, and fluctuations in lighting from slot machines and band lighting.

Requirements

High school diploma or GED, technical school or apprenticeship training, or an equivalent combination.
Knowledge, skills, and abilities to work with personal computers, point-of-sale systems, food-handling and production systems, and safety equipment.
Mathematical skills sufficient to count customer change quickly and accurately.
Strong written and oral communication skills, including the ability to read and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to follow detailed procedures, maintain accurate documentation and records, and monitor routine work details.
Ability to communicate clearly, listen actively, and interact effectively with guests and team members.
Ability to deliver high-quality service, address service failures, and prioritize guest and team-member needs.
Ability to adapt to changing tasks and needs, manage transitions, and take on additional responsibilities as situations arise.
Ability to maintain high standards under deadlines and act honestly, tactfully, and ethically.
Ability to work effectively with people of varied styles, values, cultures, and backgrounds, and contribute to a cooperative team environment.
Ability to operate department equipment, such as personal computers, printers, telephones, mobile apps, fryers, and pizza ovens.
Ability to stand for prolonged periods; regularly use hands and arms; walk, climb or balance; and stoop, kneel, crouch or crawl.
Ability to occasionally lift up to 35 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Must pass a background check and drug-screening test and obtain a food handler’s card.

Nice To Haves

Customer service experience.
Cash handling experience.

Responsibilities

Maintain a positive attitude and represent Apache Casino Hotel’s core values and mission of providing exceptional service.
Operate point-of-sale equipment accurately and promptly.
Operate cooking equipment and fryers, and maintain and care for equipment and the work area.
Monitor and update the pull/thaw system daily.
Follow time-tag requirements and food-safety protocols.
Accept and stock incoming inventory.
Keep shelves and coolers adequately stocked for customers.
Meet established cleaning standards to maintain a clean and comfortable facility.
Resolve customer complaints when appropriate and escalate them to management when needed.
Work effectively with peers, team members, and regulatory agency personnel.
Comply with the Eye, Hi, Goodbye program and applicable casino and c-store/Champs policies, procedures, and regulations.
Perform other related duties as assigned.
Maintain regular attendance.