Market Attendant

Olshan Properties•Marco Island, FL

13d•$0 - $15•Onsite

About The Position

The Market Attendant serves guests in the Market and Grab and Go areas by taking and entering orders accurately, preparing or serving items such as coffee, pizza, and ice cream, and handling cashier duties. The role supports guest satisfaction by promoting menu items, answering questions, checking order accuracy and completeness, coordinating pickups and delivery, responding to complaints, and following established service standards. The attendant maintains organized work areas and required forms, updates the VIP board and specials board, tracks trays, coordinates with servers and other outlets, and helps address guest requests such as trash pickup. The position may require varying schedules, including holidays and weekends, based on hotel business needs. Employees must follow the rules and standards of Hilton Marco Island Beach Resort & Spa, Olshan Properties, and Hilton Hotels Corporation.

Requirements

Must be at least 18 years old to serve alcohol.
Basic knowledge of food and beverage preparation and service standards.
Ability to learn menu items and accompaniments, remember and recite menu options, and promote them.
Ability to operate a keyboard and Point of Sale system to pre-check, enter orders, and close checks.
Ability to operate a commercial dishwasher and beverage equipment, including coffee makers, tea makers, and espresso machines.
Ability to read, speak, and understand English fluently to understand customer inquiries and communicate instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to climb stairs and move around the premises, visually inspect conditions, and bend, stoop, and reach overhead.
Ability to remain stationary and concentrate for long periods, often in a high-volume, high-pressure area.
Ability to use finger and hand movements for extended periods and manipulate switches, writing instruments, and a computer keyboard.
Ability to grasp and lift up to 75 pounds at waist height and push or pull up to 200 pounds.
Ability to remain calm in emergencies and work effectively with guests, using patience, tact, diplomacy, and proactive problem-solving.
Ability to work in hot, wet, loud, and noisy conditions.
High school diploma or equivalent preferred.
No prior experience required.

Nice To Haves

Prior hospitality experience preferred.

Responsibilities

Serve guests in the Market area and prepare or serve items such as coffee, pizza, and ice cream.
Act as cashier for Grab and Go and other guest purchases.
Move throughout Grab and Go areas to ensure quality and service standards are met.
Answer Room Service calls and assist guests at the Grab and Go counter; announce specials, promote menu items, and answer food-preparation questions.
Document orders, note food allergies, repeat orders to callers, and quote expected delivery times accurately.
Retrieve checks and orders, confirm orders are complete, and ensure food from the kitchen is wrapped.
Enter orders and special requests into the Micros system; provide the server copy of the check and ensure appropriate signature or payment is obtained.
Maintain an accurate tray tracker and help servers expedite pickups.
Retrieve daily specials and post them on the specials board above Micros.
Maintain sufficient cashier-desk forms, including amenity request forms, due-backs, side-work forms, and purchasing requisitions.
Update the VIP board daily.
Answer trash-pickup calls and direct servers to retrieve items.
Respond positively to guest complaints, negotiate compromises, and implement solutions.
Maintain a clean and organized workstation.
Call guests to check on food and service quality.
Assist other outlets when needed.
Comply with the rules and standards established by the hotel and its operating organizations.