Market I Lead Attendant - PT - Lawton, OK
About The Position
The Market I Lead Attendant carries out day-to-day store operations while helping oversee team members, customer service, sales, inventory, cash handling, and store finances. The role supports the C Store Manager with staffing, budgeting, forecasting, reporting, and team development, and represents Apache Casino Hotel’s core values and commitment to exceptional service. The position requires regular attendance and schedule flexibility. Due to the cyclical nature of the hospitality and casino industry, schedules may include days, evenings, graveyards, weekends, holidays, events, and peak seasons. Team members may be scheduled on duty or on call during these periods. The role involves prolonged standing, walking, climbing or balancing, and other physical activity. The attendant may occasionally lift up to 50 pounds and push, pull, or move up to 100 pounds. Work may involve exposure to food, chemicals, latex, second-hand smoke, varying noise levels, and fluctuating lighting. Candidates must pass a background check and drug screening and obtain a gaming license; after hire, a local food handler permit is required.
Requirements
- High school graduate.
- Two years of retail store experience with a strong customer-service orientation.
- Knowledge and ability to use personal computers, point-of-sale systems, safety equipment, and cleaning equipment.
- Knowledge of sanitation, guest service, and cash-control policies, practices, and protocols.
- Experience and ability to handle and count large amounts of cash using currency and coin counters while maintaining accuracy in a fast-paced environment.
- Strong written and oral communication skills and ability to interpret written, oral, diagram, or schedule-based instructions.
- Ability to perform the physical demands of the job, including prolonged standing and occasional lifting up to 50 pounds and pushing, pulling, or moving up to 100 pounds.
- Ability to pass a background check and drug-screening test and obtain a gaming license.
- Ability to obtain a local food handler permit following hire.
Nice To Haves
- Some college or technical certification preferred.
Responsibilities
- Maintain a positive attitude and represent Apache Casino Hotel’s core values and commitment to exceptional service.
- Carry out daily store processes, including displaying goods, directing team-member duties, managing staffing levels, supervising, training, and assisting with financial transactions as business needs require.
- Prepare deposits and change orders accurately for processing at the vault.
- Reorder inventory based on preset threshold levels and handle delivery credits as needed.
- Set up and organize sales displays as instructed by the C Store Manager.
- Assist the Manager with developing future budgets and staffing needs based on real-time store activity; monitor spending to maximize revenue.
- Assist with daily, monthly, and quarterly sales revenue reports and forecast future sales based on industry, market, and seasonal promotions.
- Assist with team-member development, scheduling, annual evaluations, and performance management.
- Work effectively with peers, team members, and regulatory agency personnel.
- Understand and comply with the Eye, Hi, Goodbye program.
- Share concepts for advertising and promotional displays and suggest policies and strategies to attract customers and increase profits.
- Perform other related duties as assigned by the C Store Manager or Assistant General Manager.
- Adhere to casino policies and procedures and applicable federal, state, and local regulations.
- Maintain a neat, clean, and well-groomed appearance and comply with applicable uniform standards.
- Follow detailed procedures, ensure accurate documentation, monitor routine processes, and provide clear verbal and written communication.
- Maintain composure in stressful situations and deliver high-quality service, addressing service failures and prioritizing guest and team-member needs.
- Prepare for anticipated problems and opportunities, take on additional responsibilities, and maintain high standards under deadlines.
- Use tact, maintain confidentiality, and contribute to an ethical work environment.
- Work effectively with people of different backgrounds and styles, build rapport and trust, and contribute to a friendly, collaborative work environment.
- Operate department equipment, including computers, printers, copy machines, fax machines, and telephones.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
