Market & Food Service Manager - Provisions

Pyramid Global Hospitality•Captiva, FL

14d•Onsite

About The Position

South Seas Resort is seeking an experienced, results-driven Market & Food Service Manager to lead the daily operations of Provisions & Spirits. The manager is responsible for delivering an exceptional shopping experience while maximizing sales, operational efficiency, and team performance across retail and grocery operations. Duties span team leadership, merchandising, inventory management, purchasing, financial performance, and guest service. The role also oversees the food and beverage retail component, including ordering food products, managing inventory for deli and convenience offerings, and ensuring food safety compliance. The manager partners with Culinary and Food & Beverage leadership to maintain product quality, cost controls, and operational excellence. The position works across multiple retail locations at South Seas Resort on Captiva Island, Florida.

Requirements

Minimum of 3–5 years of progressive retail management experience.
Experience with food retail, grocery, convenience stores, specialty food markets, or resort retail.
Knowledge of inventory management systems and purchasing processes.
Experience supervising and developing high-performing teams.
Strong understanding of merchandising and retail sales strategies.
Proficiency with POS systems, Microsoft Office, and inventory software.
Strong analytical, organizational, and communication skills.
Ability to work evenings, weekends, holidays, and flexible schedules as business demands require.
Ability to stand and walk for extended periods; frequently lift and carry up to 50 pounds; bend, reach, climb ladders, and stock merchandise.
Ability to work in refrigerated storage areas as needed and in indoor and outdoor retail environments, and to operate retail equipment and point-of-sale systems.

Nice To Haves

Previous experience managing multiple retail locations.
Experience ordering food products and managing food inventory.
Resort, hotel, or hospitality retail experience.
Experience managing grab-and-go or deli operations.
Food Manager Certification, or ability to obtain it.
Knowledge of food safety regulations and sanitation standards.
Experience with retail inventory forecasting and vendor management.

Responsibilities

Lead, coach, and develop Retail Supervisors and Retail Associates across multiple locations.
Recruit, interview, hire, onboard, train, and evaluate retail team members; create schedules that meet business demands while managing labor costs.
Foster accountability, teamwork, professionalism, and exceptional guest service; conduct coaching conversations and performance evaluations.
Ensure compliance with company policies, safety standards, and operational procedures.
Oversee daily operations of Provisions & Spirits and maintain clean, organized, fully stocked, visually appealing stores.
Drive sales through merchandising, promotional displays, seasonal offerings, and product placement.
Monitor guest satisfaction and resolve service concerns promptly and professionally.
Ensure accurate cash handling and retail transactions, and maintain operational standards across locations.
Manage inventory across both retail outlets to maximize sales and limit excess inventory; forecast needs using sales analysis.
Order retail merchandise, convenience products, beverages, souvenirs, apparel, resort merchandise, and food products including deli ingredients, grab-and-go products, snacks, and convenience items.
Conduct physical inventories and cycle counts, investigate variances, and implement corrective actions.
Build vendor relationships and negotiate pricing and product availability.
Oversee daily operations of the deli and prepared-food offerings; maintain food quality and presentation standards.
Control food costs through appropriate ordering, portioning, and waste reduction; comply with health department regulations, sanitation standards, and food safety requirements.
Partner with Culinary and Food & Beverage leadership on menu offerings and product selection.
Monitor expiration dates and rotate products using FIFO methods.
Manage retail sales performance and profitability; monitor labor, food, inventory, and operating costs.
Analyze sales trends, review daily sales reports and performance metrics, and adjust purchasing and merchandising strategies.
Develop strategies to increase retail revenue and guest spending; assist with annual budgets and financial forecasts.
Develop attractive displays, maintain brand standards and accurate pricing, introduce seasonal and promotional products, and maintain appealing storefronts.
Deliver guest service consistent with South Seas hospitality standards, create an inviting retail environment, and identify ways to improve shopping and dining experiences.