Market Financial Center Manager - Hudson Market

Bank of America • Union City, CA

13d • Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence to ensure financial centers run effectively and cohesively.

The position may also include managing associates. Managers are expected to champion opportunity and inclusion; promote process knowledge, data-driven decisions, simplicity, and continuous improvement; communicate clearly and connect teammates’ contributions to business results; identify, escalate, and resolve risks; coach and develop people; manage expenses; recruit and develop talent; and deliver business outcomes through effective team management and routines.

Bank of America is committed to an inclusive workplace and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
• Strong verbal, non-verbal, written, presentation, and active listening skills.
• Proficiency with computer skills and professional programs such as Microsoft Office.
• Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
• High school diploma, GED, secondary school education, or equivalent.
• Ability to work 40 hours per week on 1st shift.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail, and/or hospitality.
• Bachelor’s degree in a related field.
• Fluency in a second language, verbally and in writing.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise communications that motivate, explain the purpose, and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligible.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED